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Tech shopping today has become exhausting—too many choices, too many voices, and too much noise. More products. More promises. More deals — all just to sell you more, not to help you buy right.
HumaneX.store is an online tech store built to change that.
It offers a simpler way to meet technology—without the confusion, the hype, or the push to buy what you don’t need. Just products that are easier to choose, easier to trust, and easier to live with. And support that doesn’t vanish after the sale—it stays with you, through setup, questions, and whatever comes next.
So if you’re tired of being sold to—and ready to shop on your own terms—welcome in.
HumaneX.store was born out of frustration—a nagging sense we’ve all felt.
We were tired of seeing endless products, each claiming to be the best. Tired of the latest features that sounded exciting but turned out to be gimmicks. Tired of the hype that created a constant fear of missing out. Tired of chasing trends and ending up with things we didn’t even need. And tired of a system that kept nudging us to spend more.
That’s when we realised—we needed a better way forward.
A better store that respects our freedom to shop at our own pace. A space where choices are fewer, descriptions are clearer, and choosing one is simpler. An experience where things finally make sense—and leave us with peace of mind.
That’s what became HumaneX.store. Not to sell more. But to help you buy right.
It’s a name that carries our mindset.
“Humane” reflects how we think, how we design, and how we serve. Not out of kindness, but out of conscience. That means putting thought where others use tactics, empowering informed choices where others trigger impulse urges, and inspiring confidence where others create fear—a fear of missing out.
Because selling the right way matters more to us than selling more.
The “X” marks the crossroads—the point where choice turns into conflict. Where swiping endless products leads to second-guessing. Where the latest features blur into marketing noise. Where the latest trends become a source of distraction. Where hype drowns out your own judgement. And where you’re rushed to buy—then left to deal with the regret.
That’s how it’s been. We’re here to stop it.
Because you deserve better than tricks, traps, and second thoughts.
So when we say “HumaneX,” we mean a refusal to sell the way others do. A reset in how you choose, buy, and live with technology.
It isn’t just a store name. It’s a new way forward.
Because tech is where confusion runs deepest—and trust runs thinnest.
It’s the one category where products change fast, features get exaggerated, and pressure to upgrade never lets up.
It’s also where people feel the most overwhelmed, the most second-guessed, and the most regretful after they buy.
We’ve seen how confusing tech shopping can be—even for the savvy.
Endless similar models. Features never explained. Fast-changing trends. Manufactured hype. Exaggerated claims. Inflated prices. Zero real guidance.
And behind it all—a system built more to sell than to serve.
That’s why we chose to focus only on tech products.
Because it’s where people are most vulnerable to manipulation—and most in need of clarity, fairness, and respect.
It’s not just where we have experience—it’s where we see the most need for change.
We’re not trying to be a store that sells everything.
We’re here to be the one that gets tech right—so you can choose with clarity, buy with confidence, and live with peace of mind.
Most tech stores try to win your attention. We built HumaneX.store to cut the noise.
Where others compete on volume, we focus on relevance. You won’t find endless listings—just products that actually make sense, chosen for how they fit real life, not how fast they sell.
While most stores speak to your wallet, we speak to your judgment. No fluff. No exaggeration. No gimmicks. Just helping you see clearly, think freely, and choose consciously.
Where most deals are designed to push you, ours are built to respect your pace. No inflated discounts. No false scarcity. No fake urgency.
Where most stores step away after the sale, we stay close—with human response and clear after-sales support.
Because at the heart of it, you’re not just a buyer to us. You’re a person who deserves to make conscious choices.
That’s the difference.
HumaneX.store is for anyone who’s ever felt overwhelmed while buying tech.
For those who’ve spent hours comparing specs, only to end up more confused. For those who’ve jumped on a deal—and regretted it the next day. And for those who are simply tired of gimmicks, rushed decisions, and poor support.
It’s for people who want clarity over chaos. Honest value over inflated hype. And tech that fits their life—not just the moment.
Whether you’re tech-savvy or just want something that works, if you care about making conscious choices—not just quick ones—this space was built around you.
Because buying tech should be a decision made with confidence, not with impulse.
A simpler, clearer, and fairer tech shopping experience.
No endless pages to scroll. No pressure to rush. No upsells pretending to be help. Just fewer, better choices—clearly explained, fairly priced, and easier to live with.
You’ll know exactly where your product comes from, what it does, and how to make the most of it.
And if you ever need help—whether it’s a question, a concern, or something gone wrong—you’ll reach a real person, ready with a real solution.
Everything here is designed to help you buy right—and feel right about what you bring home.
We’d rather lose a sale than lose your trust.
We’re not backed by investors. And we don’t need to scale fast just to make them happy—at any cost. We’re self-funded, independent, and uncompromising—to sell right, even if that means selling less.
We’re not a marketplace—and we don’t sell everything. We chose to be an eCommerce store, where every product is chosen, sold, and supported directly by us. No third-party involvement. No blurred lines. No passing the responsibility. We keep control—so you can keep confidence.
We refuse shortcuts. We don’t deal in grey goods, counterfeits, or anything that puts your trust—or warranty—at risk. We don’t exaggerate specs or overpromise value just to sell more. We don’t bait with FOMO to make you click fast and buy even faster. And we say no to hidden fees, sneaky upsells, or fine print that bites you later.
Everything here is built to be clear, simple, and fair. And when something goes wrong, we show up. Every question, concern, or complaint is met with a human response—no bots, no scripts, no cold replies.
So why trust us?
Because trust isn’t built through promises. It’s built through choices.
And we choose that—every single day.
We’re proudly based in the United Kingdom.
Every product we sell ships from within the UK, and we only work with authorised UK distributors—so there’s no grey imports, no unexpected duties, and no vague “ships from overseas” listings.
We operate independently, with our core team working remotely across different parts of the UK—designing, curating, and supporting everything from right here.
Because for us, being based in the UK isn’t just about location.
It’s about being accountable, reachable, and built around the people we serve.
No. HumaneX.store is independent—and proudly so.
It’s an eCommerce brand built, owned, and operated by Humane Mind Limited—a UK-registered digital innovation company using technology to build products and services grounded in human dignity, ethics, and social good.
We’re not backed by a giant corporation, a VC firm, or a marketplace full of sellers we’ve never met.
We’re self-funded, built from scratch, and driven by a clear purpose: to solve the everyday frustrations of tech shopping through intuitive design, honest marketing, and fair systems.
So when you shop with us, you’re not supporting a faceless brand.
You’re supporting a new kind of tech company—one that chooses people over profit, values over volume, and clarity over control.
And that lets us stay focused on one thing:
Helping you buy tech with clarity, conscience, and confidence.
Because shopping means owning the experience—not just the product you buy.
An account gives you full ownership of your journey with us. It lets you track your orders, manage support, update your details, and shape how we serve you going forward.
It also helps us keep everything connected, consistent, and centred around you—from how we communicate to how we honour your choices.
And just as importantly, it protects the integrity of your experience—and ours—by reducing fraud, misuse, and mistaken activity.
That’s why we don’t offer guest checkout. Every order deserves a rightful owner. And that begins with knowing who we’re here for.
Anyone living in the United Kingdom ready to shop with clarity, conscience, and confidence.
If you’re 18 or older, you can open a personal account to shop for yourself or someone you care for. If you’re over 60 and would like support, you’re welcome to shop with help from a trusted caregiver or family member—your consent stays central.
If you’re buying on behalf of a UK-registered business, sole trade, or organisation, you’re welcome too—as long as the products are for business use only.
All we ask is that your account reflects who you are, stays up to date, and is used as it’s meant to be—not for resale, not for misuse, and not for someone else.
Yes—support is welcome, as long as your say stays central.
If you’re over 60, or just feel unsure navigating tech on your own, a trusted family member or caregiver can help you set up your account, browse products, place orders, or explain things along the way.
What matters most is that you remain the decision-maker. Anyone assisting you agrees to act in your best interest and follow our Terms of Use & Sale while doing so.
Shopping should never feel like a struggle—or a solo task. If someone helps you shop on HumaneX.store, we simply ask that they do so with care, respect, and your full consent.
Yes—as long as your business is based in the UK and the products are for business use only.
If you’re ordering on behalf of a company, sole trader, or organisation, you’re welcome to create a business account on HumaneX.store. We may ask for details like your business registration and proof that you’re authorised to act on its behalf.
At the moment, we don’t offer trade discounts, wholesale supply, or business credit—but you’re still welcome to shop with us if your needs align with what we offer.
Just like with personal accounts, we keep business accounts secure, clear, and built on rightful ownership—so everything stays above board and easy to manage.
More than you might expect.
Your HumaneX account is your space to track, manage, and shape your experience with us.
You can update your personal details, change your password, and view your orders anytime. Soon, you’ll also be able to manage your preferences, download your purchase history, track past support requests, and see saved items or comparisons in one place.
And that’s just the start. We’re building features that help you personalise your experience, access benefits, book services, and even manage recycling or trade-ins—all in one place.
Everything is designed to put you in control, keep things clear, and make sure your account grows with you—not the other way around.
Soon, yes—and in a way that respects both your choices and your space.
We’re working on features that will let you set preferences around what matters to you—your interests, needs, values, and even how often you’d like to hear from us.
You’ll be able to fine-tune the kinds of updates you receive, switch personalisation on or off, and shape your browsing experience so it feels more relevant, less noisy.
And we won’t use your preferences to push or persuade. They’re simply there to make the experience fit you better—quietly, respectfully, and on your terms.
If something feels off—reach out. We’ll listen first, then act fast.
Whether it’s a forgotten password, a login you don’t recognise, or anything that just doesn’t feel right, we’re here to help. No hoops, no panic—just a clear path to getting things sorted.
We’ll take the time to understand what’s happened, secure your account if needed, and keep you informed every step of the way.
Because your account is yours—and it’s our job to protect that, calmly and carefully.
Yes—your account is yours to close, and your data is yours to manage.
If you ever decide to leave HumaneX.store, you’ll be able to close your account and request deletion of your personal data. This option is being built into your account settings, but until then, you can simply contact us and we’ll handle it with care.
We won’t make it difficult. No guilt trips. No delays.
Your privacy, your control, your call.
The account belongs to the person—or the business—who created it.
If it’s a personal account, it’s yours alone. If it’s a business account, it belongs to the registered organisation, not the individual who manages it.
Accounts can’t be shared, sold, or transferred without written approval. And if there’s ever a dispute—about access, ownership, or activity—we may ask for supporting documents like ID, business registration, or proof of purchase.
If the account holder passes away or becomes unable to manage it, we’ll handle any requests with care, legal due process, and respect for all involved.
Because rightful ownership is at the heart of trust—and we’re here to honour that.
We use your data to support your experience. That’s it.
Your personal information isn’t something we exploit—it’s something we protect. We don’t sell it, trade it, or use it to profile you behind the scenes.
Everything you share with us—whether it’s your name, email, order history, or preferences—is used only to make your shopping safer, simpler, and more tailored to you.
We follow UK GDPR and the Data Protection Act 2018 in full, and you’ll always have control over what’s stored, what’s used, and what can be deleted.
Your data stays with us—for your benefit, not our gain.
Simple. We don’t leave it to chance—and we don’t hand it off to strangers.
Every product on HumaneX.store is sourced directly from authorised UK distributors or official brand partners. No third-party sellers. No grey imports. No vague listings with surprise catch later.
That means what you see is exactly what you get: UK-compliant, manufacturer-backed, and covered by a warranty you can actually use.
We’ve seen what happens when people unknowingly buy fakes or grey market stuff—products that don’t register, can’t be returned, or break with no support in sight. That’s not just frustrating. It’s unfair.
So we drew a line. If we’re not sure it’s 100% real and right, we don’t sell it.
No almost-right. No “close enough.”
Just tech you can trust—without playing detective first.
Yes—always.
Every product on HumaneX.store is a 100% UK model—backed by the original manufacturer’s warranty.
We don’t deal in imports, international versions, or grey market stock. That means no risk of incompatible plugs, missing features, or headaches if something goes wrong.
All our products are sourced through authorised and trusted UK distributors—or directly from the brands themselves. So the warranty is valid, the support is local, and your peace of mind stays intact.
We don’t take chances with your trust—or your peace of mind.
If it’s listed here, it belongs here—fully backed, fully supported.
No. And they never will.
We don’t accept paid placements, sponsored listings, or any kind of incentive to feature products on our website.
Everything you see here is chosen based on our standards—not marketing budgets, brand status, or sales pressure.
No paid favours. No bought spots. No behind-the-scenes deals.
Just honest choices—so you can make yours with a clear head.
A product only makes it here if it meets our standards—not just the market’s.
We look beyond branding, popularity, and specs. And we don’t add products just because they’re new, trending, or easy to sell.
To be listed on HumaneX.store, a product has to offer something meaningful—something worth your time, your money, and your trust.
Every item you see here is handpicked for a reason—how well it’s built, how long it lasts, how clearly it serves its purpose, and how it fits your needs and lifestyle.
We cut out what feels excessive, gimmicky, or just noise. Because more listings don’t help you choose better—they just make it harder.
So if it’s on HumaneX.store, it’s not here by default. It’s here because it passed through care, curation, and clear thinking.
Because more options don’t always mean better choices.
Tech shopping today is filled with endless variations—many of them barely different, most of them forgettable. The result? Confusion. Doubt. Decision Fatigue.
And we’re not here to flood you with overwhelming options—but to make choosing less of a guessing game.
That’s why we handpick only the products that meet our standards for quality, usability, longevity, and real-life relevance.
So if something’s here, it’s here for a reason. It’s worth your attention, your time, and your trust. And hopefully, worth having in your life.
It means no tricks.
No fake markdowns. No inflated RRPs. No price wars.
We don’t mark things up just to mark them down. We don’t pretend a deal is urgent when it isn’t. And we don’t join price wars just to grab market share.
The price you see reflects what the product is genuinely worth—not what the market says it should be, not what hype suggests. We price based on quality, purpose, performance, and long-term value—not trends.
Sometimes there’s a discount. Sometimes there isn’t. But either way, the pricing’s fair.
Because the only pressure you should feel is to choose what’s right for you—not to buy fast, buy more, or buy blindly.
Because we don’t race to the bottom—and we don’t cut corners just to win on price.
We’re not here to undercut other online stores. Most of them rely on things we’ve deliberately chosen to avoid—like selling through third-party sellers, offloading bulk stock just to move numbers, or using pricing tricks that push you to buy quickly instead of confidently.
We operate independently—without investors, and without mass-market pressure to sell more at any cost. And we don’t believe in short-term savings that lead to long-term regrets.
That’s why we price for what we offer—not just the product, but the clarity, confidence, and peace of mind that comes with it. It means less risk of buying the wrong thing—and more value in what you bring home.
Our prices reflect the real cost of doing things right: sourcing only 100% authentic, UK-backed products, working with trusted distributors, paying fair wages, offering real support, and building a store that treats you like a person—not just another buyer.
So yes—our prices may be higher. But they’ll always be fair.
And in the long run, that can cost you less than buying cheap—and buying twice.
No—we don’t price match. And that’s a conscious choice.
Price matching often rewards the lowest price, not the best value. Because chasing the lowest price usually means cutting corners somewhere else: in service, in quality, or in the truth behind the deal.
So while you might find a lower price elsewhere, what you won’t find is the same level of care, clarity, and confidence that comes with shopping here.
So no, we don’t match prices that others can’t stand behind. We’d rather stand by the value we offer—clearly, consciously, and without compromise.
It means the offer is real—and respectful of your judgment.
We don’t dress up deals to look generous, just to make you buy fast and think never.
We offer them when they make sense—based on relevance, timing, and need. Nothing that costs you more than it saves.
If there’s an offer, it’s because it makes a great product more accessible. If there isn’t, it’s because the product is already priced fairly.
Because the point isn’t to sell faster—it’s to offer real value. And in the end, that’s the best deal in the world.
Because we don’t inflate prices just to slash them later.
A lot of big discounts you see out there aren’t really deals—they’re strategies. Prices are marked up, RRPs are exaggerated, and then a “limited-time” offer magically appears to make it look like a steal.
That’s not how we do things.
We start with fair pricing—so we don’t need to dress it up later.
If there’s a discount, it’s because it makes a great product more accessible—not because we’re trying to trigger a rushed decision.
You won’t find endless sales, countdown clocks, or gimmicks here. Just fair prices, clear value, and the quiet confidence of knowing you’re not being played.
We’d rather offer the right price every day than pretend to give you a better one once in a while.
Because when a product’s truly worth it, it shouldn’t need a gimmick to prove it.
We’ve kept the buying process simple, secure, and accessible.
To place an order on HumaneX.store, just browse the products you’re interested in, add them to your bag, and head to checkout. You’ll need to sign in to your account—or create one if you’re new here.
Once you’re in, follow the checkout steps to enter your delivery details, choose a payment method, and place your order. You’ll receive a confirmation email as soon as it’s submitted—and we’ll keep you updated as it moves forward.
If you need to change or cancel after placing your order, visit Changes and Cancellations for details.
And if you ever need a hand placing your order, we’re here to help—online, by phone, or by email.
Not at the moment.
HumaneX.store currently serves customers across the United Kingdom only. While you’re welcome to explore our store from anywhere in the world, we don’t accept international orders, payments, or deliveries.
Every product we offer is sourced for the UK—compliant with local safety standards, compatible with UK specifications, and supported by valid UK warranties.
We’re building a store that’s deeply local—so every part of your experience feels aligned, reliable, and right.
HumaneX.store currently accepts most major UK-issued debit and credit cards, including Visa, Mastercard, and American Express.
You can pay securely through our online checkout, over the phone via virtual terminal (for MOTO Orders), or through a secure payment link if ordering by email.
At this time, we don’t support alternative methods like PayPal, Klarna, crypto, or international cards.
Every payment is processed securely—and always with clarity. No hidden fees. No surprise charges. Just a straightforward checkout built for peace of mind.
Once you place an order on HumaneX.store, you’ll get a confirmation email within minutes. That’s your first sign that we’ve received it.
This email includes your order number, summary, and payment details. It confirms that your request is in—but it doesn’t mean it’s been accepted or dispatched yet.
Once your order is reviewed and prepared, you’ll receive another email confirming dispatch, along with tracking information (if available).
If you don’t see a confirmation within a few minutes, check your spam or junk folder—or reach out to us directly. We’ll never leave you guessing.
Yes—but only if it hasn’t been dispatched yet.
If you’ve placed an order on HumaneX.store and need to make a change—whether it’s updating your address, removing an item, or cancelling entirely—just get in touch as soon as possible. We’ll do our best to help before your order moves forward.
Once your order has been processed or dispatched, we won’t be able to make changes—but you can still return it later under our Returns Policy.
We treat every order with care and urgency, so the window for changes is often short. If you need to act, don’t wait—reach out.
While rare, orders on HumaneX.store may be declined or rejected for a few reasons:
When this happens, we’ll notify you right away—and explain what went wrong if we can. You won’t be charged for any rejected order, and any hold on your funds will be released by your bank.
We want your experience with HumaneX.store to feel fair, secure, and transparent—even when things don’t go through.
Yes—and we’ve made sure you don’t have to go it alone.
If you’d rather not place your order online, HumaneX.store offers two alternative ways to shop—by phone or email. These are called assisted orders, and they’re designed especially for customers who prefer more personal support, including seniors and those less comfortable with technology.
You can:
No pressure. No tech skills required. Just honest help when you need it—with full protection of your rights, privacy, and payment security.
No—not until you complete your checkout and receive a confirmation.
At HumaneX.store, adding a product to your bag is just the start. It lets you gather the things you’re considering, but it doesn’t hold stock or guarantee availability.
The same applies when you place an order—it becomes official only after we’ve reviewed and accepted it. Until then, the item remains available to other shoppers.
If something matters to you, it’s always best to check out sooner rather than later. That way, your place in line is clear—and your order can begin moving forward.
Yes—but only to keep things fair, secure, and in line with how HumaneX.store is meant to be used.
We may decline or cancel orders that:
We also don’t currently offer bulk orders, trade pricing, or wholesale fulfilment. HumaneX.store is built for thoughtful, individual use—not mass buying.
If you’re unsure whether your order falls within our scope, feel free to reach out. We’re always happy to clarify—openly and without judgement.
Start by checking your inbox—including your spam or junk folders. Sometimes confirmation emails can land there by mistake.
If you still haven’t received anything within 15 minutes of placing your order on HumaneX.store, get in touch with us directly. We’ll check whether your order came through, confirm its status, and resend your confirmation if needed.
You won’t be left wondering—we’ll make sure you know exactly where things stand.
By making security a quiet constant—not a flashy promise.
Every payment made through HumaneX.store is encrypted end to end, processed by our PCI DSS–compliant payment partner, and protected by multiple layers of verification like 3D Secure (3DS2).
Whether you pay online, by email, or over the phone, your card details are never stored by us or shared insecurely. We don’t cut corners, take risks, or use third-party shortcuts. And we only accept payments through trusted, traceable methods we control directly.
So you’re never left wondering if it’s safe. It already is—built into every step.
HumaneX.store currently accepts UK-issued debit and credit cards, including Visa, Mastercard, and American Express.
You can pay securely through:
We don’t support PayPal, Klarna, crypto, or international cards at this time.
Every method we offer is chosen with one purpose: to keep things simple, secure, and fair—for you and for us.
Yes—and we’ve made sure both options are secure and straightforward.
If you place an order by email, HumaneX.store will send you a personalised secure payment link. It’s encrypted, time-limited, and tied only to your order. You simply click, enter your card details, and complete payment—no login needed.
If you order by phone, we’ll send you a Confirmation Pack in the post. It includes a Card Authorisation Form, which lets us process your payment safely through our PCI DSS–compliant virtual terminal—a secure tool used by trusted retailers.
In both cases, your card details are protected, never stored, and used only for that one approved transaction. No shortcuts. No risks. Just a safer way to pay—without needing to go online.
No—HumaneX.store currently accepts payments only in British Pounds (GBP) using UK-issued debit or credit cards.
If you try using a card from outside the UK, your bank might convert the payment or reject it entirely—and may add fees along the way. These decisions are controlled by your card issuer, not us.
To keep things clear, fair, and free from unexpected charges, we recommend using a UK card for every order. That’s also why HumaneX.store is only open to UK customers at this time.
It happens—and most times, it’s easy to fix.
Payments on HumaneX.store may be declined for a few common reasons:
You won’t be charged if the payment doesn’t go through. Just double-check your details, try again, or contact your bank if needed.
Still unsure? Reach out—we’ll help you figure it out without the stress.
No—if your payment doesn’t go through, you won’t be charged.
When you place an order on HumaneX.store, your payment may be authorised by your bank, but we only capture the funds once the order is accepted.
If your payment fails or the order is declined, the authorisation will be automatically reversed. Depending on your bank, it may take a few days for the pending amount to disappear from your statement—but rest assured, no money will be taken.
We don’t believe in grey areas when it comes to your money. If a payment didn’t go through, nothing moves forward.
Yes—when it comes directly from us, it’s completely secure.
Every payment link from HumaneX.store is uniquely generated, encrypted, and time-limited. It’s tied only to your order and sent from our verified email domain after you’ve requested or confirmed your purchase.
The link takes you to a secure checkout page powered by our PCI DSS–compliant payment partner and protected with 3D Secure (3DS2)—so only you can authorise the transaction.
We’ll never ask you to share card details over email or click on vague links sent through messaging apps. If anything ever looks suspicious, don’t act—just check with us first.
Because safety should never be left to guesswork.
No—HumaneX.store does not store or save your card details, even if you shop with us regularly.
When you pay, your card information is handled only by our secure, PCI DSS–compliant payment processor. It’s encrypted, verified, and used only for that transaction. We never see your full card number, and we don’t keep it on file.
This might mean re-entering your details next time—but we believe that’s a small trade-off for stronger protection and greater peace of mind.
Pause—and check with us directly.
If you ever receive an email, message, or call claiming to be from HumaneX.store that feels off—even slightly—don’t click, don’t reply, and don’t share anything.
Here’s what we’ll never do:
All genuine payments to HumaneX.store happen only through our secure website, a verified email payment link, or a call you’ve initiated.
If in doubt, forward the message to us or give us a ring. It’s always better to double-check than to feel uncertain later.
With care, compliance, and full transparency.
HumaneX.store follows the strictest standards for data and payment security. All payments—whether online, by email, or over the phone—are processed through a PCI DSS–compliant payment system. Your card details are encrypted, never stored, and never visible to us during online or email payments.
If you use a mail or telephone order, we process your card manually once, then redact all sensitive data and retain only what’s legally required—for up to 13 months, and only to support chargebacks or disputes.
Everything we collect is handled in line with the UK GDPR, the Data Protection Act 2018, and our own Privacy Policy. Your information stays private, secure, and always in your control.
Because respecting your privacy isn’t optional—it’s built into how we work.
Yes—if your order hasn’t been dispatched yet, there may still be time to make a change.
At HumaneX.store, we understand that sometimes details get missed, needs shift, or minds change. If your order is still marked as “pending” or “processing,” we may be able to update something—whether it’s a small fix or a product adjustment.
It’s not always possible, especially once your order moves into packing—but if it’s still in our hands, we’ll do what we can to help.
Reach out as soon as you can. Because every choice should come with room to rethink it.
If your order is still in the early stages—marked as “pending” or “processing”—we may be able to update a few key details:
Timing and stock availability matter, so the sooner you get in touch, the more likely we can help.
We’ll always be upfront about what’s possible, what might change in cost, and what steps come next.
It’s simple—just reach out as soon as you can.
If you’d like to make a change to your HumaneX.store order, here’s what to do:
Step 1: Email us at [email protected] or call us on 020 3151 1051. Share your order number and clearly explain what you’d like to change.
Step 2: We’ll check the status of your order. If it’s still marked as “pending” or “processing,” we’ll confirm whether the change is still possible.
Step 3: If it’s doable, we’ll guide you through the next steps—whether that means confirming stock, adjusting payment, or issuing a partial refund.
Not all changes can be made—but we’ll always try. And you won’t be left guessing.
Yes—if it hasn’t been packed or dispatched yet, cancellation is still possible.
At HumaneX.store, you can request to cancel your order as long as its status is still “pending” or “processing.” Once it moves into fulfilment, we may no longer be able to stop it—but you can still return it after delivery, if eligible.
We don’t charge cancellation fees or make you explain your decision. Just reach out in time, and we’ll take it from there.
Timing is everything—so the sooner you act, the better the chances we can step in.
It’s straightforward—and no explanation is needed.
If you’ve changed your mind, just let us know quickly by emailing [email protected] or calling 020 3151 1051. Include your order number and a short message saying you’d like to cancel.
We’ll check your order status. If it hasn’t been packed or dispatched, we’ll cancel it and process your refund—either to your original payment method or as store credit, whichever works best for you.
And if it’s too late to cancel? No problem—you may still be able to return the product once it arrives. Either way, we’ll guide you forward—without pressure.
If your order has already been packed or dispatched, we won’t be able to cancel it—but that doesn’t mean you’re stuck with it.
At HumaneX.store, you still have the right to return most items within 14 days of delivery. Once your order arrives, just follow the steps on our Returns & Refunds page to send it back—calmly, clearly, and without friction.
We’ll help you return what doesn’t feel right, and refund you fairly—because even if the cancellation window has closed, the door to a better decision stays open.
Yes—if your cancellation goes through in time, you’ll receive a full refund.
At HumaneX.store, we don’t charge cancellation fees or make deductions. Once your order is cancelled, we’ll refund the total amount to your original payment method, or as store credit if you prefer.
You’ll receive confirmation once the refund is processed. Most refunds arrive within 3 to 5 working days, depending on your bank.
If you paid by card and that card is no longer active, just let us know—we’ll arrange an alternative method to return your funds safely.
Possibly—if your order hasn’t been processed yet and the variant you want is still in stock.
At HumaneX.store, we understand that you might’ve picked the wrong colour, storage size, or spec by accident. If your order is still marked as “pending” or “processing,” we’ll do our best to help you switch to the version you meant to buy.
Here’s what to expect:
Stock availability and timing matter, so let us know as soon as possible. If we can make the change, we’ll guide you through it—clearly and without complication.
Yes—if your order is still in progress and hasn’t reached the packing stage, there may still be time.
At HumaneX.store, we know it’s easy to forget something—or realise you added something you didn’t mean to. If your order is marked as “pending” or “processing,” here’s how we can help:
It’s not always possible, but when it is, we’ll act quickly and keep it easy.
Most refunds from HumaneX.store arrive within 3 to 5 working days after we process them—sometimes sooner, depending on your bank or payment provider.
We’ll confirm the refund amount, method, and status once it’s on the way. If you ever need store credit instead, just let us know—we’re happy to arrange that too.
If your original card is no longer active (like if it’s expired or your account is closed), don’t worry. Just let us know and we’ll find another safe way to send the refund.
You’ll never have to chase it. We’ll keep it clear and easy, from start to finish.
HumaneX.store delivers across the United Kingdom, including:
We currently don’t deliver to:
If there’s ever a reason we can’t deliver to your address, we’ll let you know before your order is packed or charged for delivery. Our goal is always simple: reliable delivery you can count on, with full traceability from start to finish.
Shipping costs on HumaneX.store are simple, upfront, and clearly shown at checkout—no hidden extras.
Here’s what you’ll usually see:
Your final shipping cost depends on the size, weight, and destination of your order—but most fall within these two options.
Some orders may qualify for free or discounted shipping, based on basket value or during promotional periods. If that applies, we’ll show it clearly before you pay.
Ordering multiple items? We’ll try to ship everything together—so you only pay once for delivery. If we ever need to split the shipment, we’ll let you know first.
It depends on the delivery option you choose at checkout:
Remember: delivery times begin after your order is dispatched, not when you place it. We’ll send a confirmation email with tracking details as soon as it’s on its way.
If you live in a remote, offshore, or rural UK area—like parts of Northern Ireland, the Highlands, Channel Islands, or Isle of Man—delivery may take an extra day or two. But we’ll still send your parcel using the service you selected.
We aim to dispatch your order as quickly—and clearly—as possible.
At HumaneX.store, orders placed before 1:00 pm (UK time) on weekdays are usually dispatched the same working day. Orders placed after 1:00 pm, on weekends, or on UK public holidays will be dispatched the next working day.
If your order needs extra checks—like manual verification, customisation, or stock coordination—it may take a little longer. If that happens, we’ll let you know upfront.
As soon as your order is dispatched, we’ll email you with a tracking link so you can follow it every step of the way.
Yes—every order from HumaneX.store is fully tracked, from dispatch to delivery.
As soon as your parcel leaves our hands, you’ll receive a tracking link by email or text. This link lets you:
You can also track your order anytime using your order number or tracking ID on our Order Tracking page.
If you haven’t received your tracking message within 24 hours of dispatch, check your spam folder—or get in touch, and we’ll resend it right away.
No worries—our delivery partners have options if you’re not in.
If no one’s available when your HumaneX.store order arrives, the courier may:
You can check your tracking link for updates or redelivery options at any time.
If your parcel is returned to us due to missed deliveries, we’ll get in touch to discuss next steps—whether that means reshipping it or issuing a refund (minus any failed delivery costs, if they apply).
If your order hasn’t been packed or dispatched yet, we may still be able to update the address—especially for small fixes like a missing flat number or postcode correction.
To request a change, contact us as soon as possible at [email protected] or call 020 3151 1051. We’ll check your order status and let you know if it’s still possible to amend the address.
If the parcel has already been dispatched, we won’t be able to redirect it—and that may lead to delays or a failed delivery. If your order comes back to us, we’ll get in touch to reship it or offer a refund (minus any return costs, if they apply).
The sooner you let us know, the better the outcome.
We’re here to make it right—whatever’s gone wrong.
You won’t be left chasing support. At HumaneX.store, we resolve delivery issues with care—not scripts.
If your parcel goes missing, we’ll step in—quickly and clearly.
Sometimes, tracking stalls. A delivery never arrives. It happens. If you suspect your HumaneX.store order is lost, let us know as soon as you notice.
We’ll investigate with our delivery partner, confirm what went wrong, and once verified, we’ll:
You don’t have to chase what’s rightfully yours. If it’s lost, we’ll make it right—without delay or excuses.
No—HumaneX.store currently delivers only within the United Kingdom.
That includes:
We don’t offer shipping outside the UK, nor do we support freight forwarding services or redirection hubs.
Why? Because we believe in clarity, reliability, and traceability. And right now, the best way to honour that is by serving the UK only—carefully and completely.
Yes—you have the right to change your mind.
At HumaneX.store, you can return most items within 14 days of delivery if they’re unused, unopened, and still in their original packaging—with all accessories, manuals, and labels included.
Whether it didn’t feel quite right, or you simply had a change of heart, that’s reason enough. We just ask that the item hasn’t been powered on, registered, or set up in any way.
Once we receive the return and inspect it, we’ll issue a refund for the item’s price. Delivery charges are non-refundable, and return shipping is your responsibility—but the process itself is clear, simple, and built to support your decision.
Because choosing right sometimes includes un-choosing too.
Some products can’t be returned—unless they arrive damaged, faulty, or not as described.
These include:
These rules are in place to protect product integrity and safety—for you and for others.
If you’re unsure whether your item qualifies, just ask. We’ll walk you through it honestly, without guesswork or grey areas.
It’s simple—just send us a message.
To request a return from HumaneX.store, email [email protected] with:
If the item is damaged, faulty, missing parts, or not as described, please include a few clear photos or a short video. This helps us understand the issue and speed things up.
Once we’ve reviewed your request, we’ll confirm whether the item is eligible—and guide you through the next steps. We keep it straightforward, respectful, and free from unnecessary back-and-forth.
Once your return is approved, we’ll send you step-by-step instructions by email—along with a return address or a pre-paid label (if applicable).
Here’s what you’ll need to do:
Step 1: Pack the item securely, using the original packaging and including all accessories, cables, manuals, and labels.
Step 2: Label it clearly. If we sent you a return label, attach it visibly—no tape over the barcode.
Step 3: Post it using a tracked courier service, and share the tracking number with us. This helps avoid delays and gives peace of mind.
You’ll have 14 days to send the item back. Once we receive it, we’ll inspect everything and either process your refund, replacement, or repair—depending on what was agreed.
If something doesn’t meet our return criteria, we’ll let you know and return the item to you.
Clear steps. No chasing. No confusion.
It depends on why you’re returning the item.
We believe in fairness—so we never ask you to pay for a problem we caused. And we never make assumptions when the situation’s unclear.
Just reach out, and we’ll figure out what’s right.
If something goes wrong, we’ll help set it right—whether that means a fix, a replacement, or something else that feels fair.
At HumaneX.store, repairs aren’t an afterthought—they’re part of how we stay with you, long after the sale.
Yes—and we’ll make the process clear, fair, and fast.
If your item from HumaneX.store arrives damaged, faulty, or not as described, just let us know within 30 days of delivery. We’ll guide you through a quick return, cover the shipping cost, and arrange a replacement at no charge—once we’ve confirmed the issue.
If the same item is out of stock or discontinued, we’ll work with you to find a suitable alternative—or offer a full refund if that feels better.
Even after the 30-day window, if the issue is covered under warranty, we’ll stay involved to help you get the right resolution through the manufacturer.
No stress. No silence. Just support that shows up when you need it.
Refunds are issued when they’re the right next step—and we don’t keep you waiting.
You’ll receive a refund from HumaneX.store if:
Once approved, we’ll confirm the refund amount and method, then process it within 5–10 working days. Some banks may take a little longer to reflect it on your statement, but we’ll always let you know when it’s on its way.
By default, your refund from HumaneX.store will go back to your original payment method—usually the debit or credit card you used at checkout.
But if you’d prefer, you can request store credit instead—just let us know when we confirm the refund.
If your original card is expired or unavailable, we’ll work with you to find a secure alternative. Either way, we’ll confirm everything in writing—so you always know where your refund stands.
Your money. Your choice. Your peace of mind.
If your returned item doesn’t meet our return criteria—like being used, incomplete, or missing original packaging—we won’t be able to process a refund or replacement.
In that case, we’ll:
At HumaneX.store, we handle returns with care and transparency. If something falls short, we’ll explain it clearly—and help you understand what can still be done, if anything.
No guesswork. Just honest resolution.
Every product you buy comes with a free 30-day guarantee—no registration, no hoops to jump through.
This guarantee means:
If something you ordered arrives faulty, damaged, or not as described, we’ll put it right—by replacing it, repairing it, or refunding you. No delays, no excuses.
It’s our way of saying: we stand by what we sell. Not just because it’s the right thing to do—but because you deserve that kind of assurance when choosing consciously.
Beyond that, most products also come with a manufacturer’s warranty—which we help you access and claim if anything goes wrong later.
Our 30-day guarantee at HumaneX.store covers:
It doesn’t cover:
This guarantee exists to protect you when something’s gone wrong on our end—not just to reverse a decision. But if you’ve changed your mind, you may still be eligible for a return under our Returns Policy.
The HumaneX.store guarantee lasts for 30 days from the date your item is delivered—not from the day you placed the order.
This window gives you time to check, test, and make sure everything works as expected. If you spot a fault, damage, or any mismatch during that time, we’ll take full responsibility and resolve it—quickly and clearly.
After the 30 days, any issues would usually fall under the manufacturer’s warranty, which is still supported—but handled differently. Either way, we’re here to guide you, not leave you guessing.
If something isn’t right—get in touch. We’ll take it from there.
To claim your 30-day HumaneX.store guarantee, email us at [email protected] with:
Once we’ve reviewed it, we’ll confirm the next step—whether that’s a replacement, repair, or refund.
You won’t be asked to explain endlessly or prove you didn’t cause it. If it’s a valid issue, we’ll sort it—because that’s what guarantees should feel like: protection without the pressure.
If your order from HumaneX.store arrives damaged, faulty, or not what you ordered, we’ll take care of it—without delays or excuses.
Here’s what we’ll do:
This is covered under our 30-day guarantee, and it’s exactly why we have it—to stand behind what we send and make things right when they go wrong.
We won’t pass you off or make you jump through hoops. If it’s our mistake, it’s our responsibility.
Yes—every eligible product sold on HumaneX.store comes with a manufacturer-backed warranty, just as it should.
This warranty is offered directly by the brand or manufacturer and usually covers:
Warranty lengths vary depending on the brand and product—some last 12 months, others go longer. You’ll find the warranty details on each product’s page or in the documentation that comes with your purchase.
And while we don’t provide the warranty ourselves, we’ll help you access it if you ever need support down the line.
A manufacturer’s warranty typically covers defects in materials, design, or workmanship that show up during normal use.
That means if your item:
—then the manufacturer will usually repair or replace it for free.
It doesn’t cover accidental damage, misuse, or wear and tear. But if the fault is genuine and the product is still under warranty, you’re covered—and we’ll help you get that support, step by step.
Manufacturer warranties don’t cover everything—and it’s good to know what falls outside the lines.
Here’s what’s usually not covered under warranty for products bought on HumaneX.store:
Each brand sets its own terms, but these exclusions are common across most warranties. If you’re ever unsure, just ask—we’ll read the fine print so you don’t have to.
If your warranty claim is rejected and you feel it was unfair—we’re here to step in.
Start by sharing the details with us:
We’ll review everything and, where possible, escalate the issue on your behalf. If the manufacturer made an error or misunderstood your case, we’ll help clear it up.
And if there’s truly no way forward through the warranty, we’ll still explore other options—so you’re not left stuck with a broken product and no support.
We don’t disappear after the sale. If you’re treated unfairly, we’ll be the second voice that stands up with you.
Everything doesn’t end at checkout—at HumaneX.store, it only begins.
We offer full after-sales support, whether you need help with:
You can reach us for anything that affects your experience—even weeks or months later. If it’s something we can solve, we will. And if it’s something the brand must handle, we’ll guide you there and follow up if needed.
Support, to us, means standing with you—not pointing elsewhere.
Yes—if you’re stuck, we’re here.
HumaneX.store offers basic setup and troubleshooting help for the products we sell. That could mean:
We don’t replace the brand’s technical support—but we do step in when you need someone to simplify things or point you in the right direction. If it’s beyond us, we’ll still make sure you’re not left guessing.
First—don’t worry. Just let us know.
If something’s faulty, damaged, missing, or just doesn’t seem right after your HumaneX.store order arrives, email us at [email protected] with:
We’ll take it from there—quickly and clearly. Whether it’s a return, repair, replacement, or something else, you won’t be left chasing answers. We stand by every order.
You can reach us by:
Whether it’s a question, a concern, or just something that doesn’t feel quite right—we’re here to help.
Emails are usually answered within 1–2 working days, and calls are answered by real people who know the store and speak your language—no robots, no scripts, no runaround.
Yes—we don’t just leave you to deal with the brand on your own.
If something goes wrong within the manufacturer’s warranty period, HumaneX.store can:
And if things stall, we’ll step in to follow up or escalate where we can
The warranty might be theirs, but we stay involved—because your experience still matters to us, long after you’ve bought something.
If your item arrives faulty, damaged, or just not how it should be—don’t worry. That’s exactly what our 30-day guarantee is for.
Here’s what to do:
We’ll respond quickly and walk you through what comes next—whether that’s a replacement, repair, or refund. And if the fault shows up later, we’ll help you make a warranty claim through the brand.
You don’t have to fight for support here. If it’s wrong, we’ll help make it right.
Repairs are usually handled by the brand or their authorised service partners—but HumaneX.store is here to guide you through it.
We’ll help you:
If the fault appears within our 30-day guarantee, we may handle the repair directly—or offer a replacement instead, depending on the situation.
No matter who does the repair, you’re not on your own. We’ll help carry the process with you.
We do more than just process returns.
HumaneX.store offers basic tech support for the products we sell—especially during setup or when something isn’t working as expected.
We can:
We’re not a full-scale tech support centre, but we won’t leave you stranded either. And if it’s something the brand needs to handle, we’ll help you get there—without the runaround.
If things are dragging on, we won’t leave you in the dark.
Just email us at [email protected], and we’ll check the status, follow up, and get things moving again—whether it’s with us or the brand.
Delays can happen, but silence shouldn’t.
You’ll always know:
We don’t disappear after the sale. If it matters to you, it matters to us too.
Because real support shouldn’t stop at the sale.
We believe that what happens after you buy is just as important as the buying itself. That’s why we don’t treat support as a department—it’s part of the whole experience.
We focus on after-sales care because:
We show up when it’s inconvenient. We respond when others won’t. And we stay involved—because owning tech should feel supported, not risky.
