Sometimes, the waiting is the hardest part—especially when what you’ve chosen is on its way to becoming yours. We know that feeling. And we know how important it is for things to arrive safely, smoothly, and on time.
That’s why we don’t just hand things over to a courier and call it done. From packing to dispatch, from tracking links to knock on the door—we’re with your order all the way through.
Because what’s on its way isn’t just a product—it’s a part of your life catching up with the choices you made.
1. Where We Ship To
We work with trusted delivery partners to get your orders delivered across the United Kingdom—including:
- England, Scotland, and Wales (mainland)
- Northern Ireland
- Isle of Man
- Channel Islands (Jersey and Guernsey)
- Certain British Overseas Territories (where eligible)
If we can’t deliver to your address for any reason, we’ll let you know promptly—before your order is packed or billed for delivery.
We’re currently unable to ship to PO Boxes or British Forces Post Office (BFPO) addresses. This is due to parcel tracking and delivery confirmation requirements that these locations can’t always support.
While we cover most UK regions, we do not currently support:
- International shipping (outside the UK)
- Freight forwarding services or parcel redirection hubs
- Temporary or non-residential addresses that may result in failed delivery
We’re focused on delivering safely, reliably, and with full traceability—so you know exactly where your order is and when it will reach you.
2. When We Ship Orders
We dispatch orders on weekdays only—Monday to Friday, excluding public holidays. If you place your order before 1:00 pm (UK time), we’ll usually prepare and dispatch it the same working day. Orders placed after 1:00 pm will be dispatched the next working day.
Once your order is dispatched, you’ll receive a confirmation email with tracking details, so you can follow its journey right from our door to yours.
We don’t ship orders on Saturdays, Sundays, or on UK bank holidays. If you order during those times, we’ll get things moving on the next working day.
While we try to dispatch as quickly as possible, your order may take a little longer to prepare during periods of high demand, customisation, or manual verification. If there’s any unexpected delay in dispatching your order, we’ll notify you as early as possible.
3. How We Ship Orders
We use tracked delivery services for every order—so your parcel is never left unaccounted for.
At checkout, you’ll be able to choose between:
- Standard Delivery – a reliable option that gives you a bit more breathing room
- Express Delivery – typically quicker, for when you want it sooner
Whichever you pick, your order will be sent using a tracked service that includes door-to-door updates and delivery confirmation, so you’ll always know where your parcel is and when it’s due to arrive.
Once we’ve dispatched your parcel, you’ll get a tracking link by email or text. You can use it to check progress, review delivery attempts, or arrange redelivery if needed. You can also track your delivery anytime using the Order Tracking page.
4. How Much Shipping Costs
We keep delivery charges simple, fair, and upfront—no hidden extras, no surprises at checkout.
At the time of purchase, you’ll see your available options:
- Standard Delivery — £6.95 (incl. VAT)
- Express Delivery — £9.95 (incl. VAT)
The exact delivery fee depends on your order’s size, weight, and destination—but in most cases, it’ll fall into one of these options.
Some orders may qualify for free or discounted shipping, based on your basket total or during special offers. When that happens, you’ll see it applied clearly before you pay.
If you’re ordering more than one item
We’ll do our best to ship everything together—so you only pay once for delivery. If your order needs to be split due to stock or size limits, we’ll let you know before dispatch.
If you’re unsure which delivery option is right for you—or want to understand your shipping cost in more detail—just reach out. We’ll walk you through it.
5. How Long Delivery Takes
Your delivery time depends on the option you choose at checkout:
- Standard Delivery – usually arrives within 2 to 3 working days after dispatch
- Express Delivery – usually arrives the next working day after dispatch
Delivery timeframes begin from the moment your order is dispatched, not from the moment you place it. We’ll send you a confirmation as soon as your parcel is on its way—so you always know when to start counting.
If you live in a remote, rural, or offshore UK location, your delivery may take an extra day or two. This applies to certain areas in Northern Ireland, Highlands and Islands, Channel Islands, and the Isle of Man. We’ll still send your parcel using the delivery speed you selected, but final arrival may vary based on local courier access.
6. How to Track Orders
Every parcel we ship is fully tracked—from dispatch to delivery.
Once your order leaves our hands, you’ll receive a tracking link by email or text. It lets you:
- See when your parcel was dispatched
- Follow it through every step of its journey
- Check for delivery attempts, delays, or collection instructions
- Arrange redelivery if needed
You can also track your delivery here at any time using your order number or tracking ID.
Your tracking link stays active and updates in real time—so there’s no need to refresh your inbox or wait for a new message. As soon as the courier has new information, it’ll show up there.
If you haven’t received your tracking message within 24 hours of dispatch, check your spam folder just in case. Still not there? Contact us, and we’ll send it again.
7. How Deliveries Are Made
We aim to make your delivery smooth, secure, and straightforward—no unexpected surprises at the door.
Here’s what usually happens:
- Your parcel will arrive at the delivery address you provided at checkout
- In most cases, it will be delivered directly to your door
- You may be asked to sign for it, or it may be scanned on delivery as proof it arrived
- If no one’s home when delivery is attempted, the driver may:
- Leave your parcel in a safe, secure location
- Hand it to a neighbour
- Leave a “missed delivery” card with instructions for redelivery or collection
If you live in a multi-unit building or secured premises, please make sure access instructions are clear. If the driver can’t get in or reach your door, your delivery may be delayed or redirected.
8. How Delivery Issues Are Handled
Sometimes, things go sideways—whether it’s with our delivery partners, the weather, or simple human error.
Here’s what we do to put it right:
A. If It’s Delayed
Most orders arrive on time. But ifIf you prefer to shop online, here’s how to place an order through our website:
yours is taking longer than promised, don’t hesitate to reach out.
We’ll look into what’s causing the delay, speak with our delivery partner, and do everything we can to get it delivered without further hold-up.
If it’s taken too long and no longer feels worth the wait, you’re free to cancel the order—and we’ll issue a full refund.
B. If It Arrives Damaged or Incomplete
We pack every order with care—but sometimes things happen in transit that we can’t control.
If your order arrives damaged, or something’s missing from the box, please keep all the original packaging intact and let us know within 48 hours of delivery.
We’ll ask for a few details—like photos or a short video—just to understand what went wrong and how best to help.
Once we’ve confirmed the issue, we’ll arrange a return and send you a full replacement. If a replacement isn’t possible, we’ll offer a full refund instead.
Whatever’s broken or missing, we’re here to make it whole again.
C. If It’s Lost in Transit
Sometimes, a parcel simply doesn’t make it. It leaves the warehouse, the tracking stalls, and it never reaches your door.
If your order seems to have gone missing, let us know as soon as you notice. We’ll speak with our delivery partner, investigate what happened, and confirm whether it’s truly lost.
Once we’ve verified that, we’ll take care of it—either by sending a full replacement or offering you a full refund if a replacement isn’t possible.
You shouldn’t have to chase what’s rightfully yours. If it’s gone missing, we’ll make it right.
D. If You Miss the Delivery
If you’re not in when delivery is attempted, our delivery partner will usually leave a card, send a message, or try again the next working day.
Sometimes the parcel may be left in a safe place, delivered to a neighbour, or taken to a nearby pickup point—depending on the courier and your location.
If you’ve missed the delivery and aren’t sure what’s happened next, check your tracking link or get in touch. We’ll help you figure out where your parcel is and how to get it back on its way to you. If the parcel is returned to us because it couldn’t be delivered, we’ll get in touch and guide you through your options—whether that’s reshipping it or issuing a refund (minus any failed delivery costs, if they apply).
E. If the Address Was Incorrect
We all make mistakes. If you’ve spotted an error in your delivery address after placing your order, get in touch as soon as you can. If your order hasn’t been packed or dispatched yet, we’ll do our best to update the address before it goes out.
But if the parcel’s already on its way, we may not be able to redirect it—and that could lead to delays, failed delivery, or the parcel being returned to us.
If it does come back, we’ll reach out to you with next steps—whether that means reshipping to the correct address (with an added delivery cost if needed) or issuing a refund once it’s safely returned.
If the parcel is returned to us due to an incorrect or incomplete address, we may charge for reshipping costs.
Whatever the case, we’ll help you figure out what can be done. Just let us know as soon as you notice.
9. Where It All Stands Legally
This page is intended to help you better understand how shipping and delivery works at HumaneX.store. If you’d like to dive deeper, please see our Terms of Use & Sale, which set out the terms for both you and us—how we operate and what you agree to.
All orders, including Mail and Telephone Orders, are handled in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015—especially around dispatch, delivery timeframes, failed deliveries, and refunds.
Your personal and delivery information is protected in accordance with our Privacy Policy and Cookie Policy, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
