When you pay for something — online or over the phone — you expect the basics: That your payment reaches the right place. That your details are protected. And that what you get in return is fair and as promised.
That expectation is valid. And here, it’s respected.
We’ve built our payment process to work quietly in your favour — secure in the background, grounded in compliance, and seamless on the surface.
No mishandling. Just the kind of experience you’d hope for.
1. What Currency We Accept
We currently accept payments only in British Pounds (GBP). That’s because our services are currently designed to serve customers based in the UK.
If you use a card issued outside the UK, your bank may convert your payment at its own exchange rate, often with added fees. In some cases, international cards may be declined. These decisions are made by your bank and are beyond our control.
To avoid confusion or unexpected charges, we recommend using a UK-issued debit or credit card whenever you place an order with us.
That’s why HumaneX.store is only available to UK customers at this time.
2. How Payments Are Accepted
We currently accept debit and credit card payments through three secure methods —each designed to protect your details, respect your choices, and keep the process simple. No matter how you choose to order.
A. Website Checkout
If you’re ordering through our website, you can pay using any major debit or credit card—directly at the checkout page.
We use 3D Secure 2.0 (3DS2) authentication to add a final layer of protection before your payment goes through. It’s a quick confirmation that you’re you — and it keeps your card safe from misuse.
Your payment is encrypted end to end, handled securely by our PCI DSS–compliant card payment processing partner, and never stored by us. The card details you enter are handled only by our payment provider and never shared with us — we never see or store your card details.
B. Payment Links
If you’re placing your order by email, we’ll send you a secure payment link once we’ve confirmed your order details.
Each payment link is uniquely generated for your order. It includes your product, pricing, and reference number—and it’s tied only to you. You don’t need to log in or set up an account. Just click the link, enter your debit or credit card details, and complete your payment safely and privately.
The link is encrypted, time-limited, and processed by our PCI DSS–compliant card payment processing partner. It follows the same security standards as our website checkout and is protected with 3D Secure 2.0 (3DS2) authentication—so only you can authorise your payment. It expires automatically after a set time for added security, and your card details are never visible to us at any stage.
Once your payment goes through, a confirmation and receipt will land in your inbox straight away.
C. Virtual Terminal
If you’re placing a Mail or Telephone Order, we’ll process your payment manually using our virtual terminal—a secure, PCI DSS–compliant web-based tool provided by our card payment processing partner.
You’ll be asked to fill out and sign a Card Authorisation Form, giving us permission to charge your debit or credit card for the agreed order amount. Once we receive your completed form, we’ll manually enter your name on the card, 16-digit card number, expiry date, CVV, and billing postcode directly into the virtual terminal. Once the payment goes through, we’ll let you know over the phone, confirm your order, and prepare it for dispatch.
In some cases, your bank may contact you to verify the transaction as part of their usual security checks. If they do, please respond promptly so your payment can be completed without delay.
This process is fully secure, and your card details are used once—and only for that authorised transaction. After that, we securely retain your signed Card Authorisation Form with all sensitive card data removed or redacted. The remaining information is kept for up to 13 months to support chargeback disputes, future claims and legal recordkeeping—in full compliance with the Payment Card Industry Data Security Standard (PCI DSS), the UK General Data Protection Regulation (UK GDPR) and the Payment Services Regulations 2017.
To understand how we handle and protect your personal data, please read our Privacy Policy.
3. When Cards May Decline
Card declines can happen for a number of reasons—and most are easy to resolve. Here are the most common causes, what they mean, and what you can do next:
A. Verification Failed
Your bank may block the payment if the 3D Secure authentication wasn’t completed or if the code was entered incorrectly.
Solution: Try the payment again and complete the verification step carefully. If the code doesn’t arrive, check your phone number or email with your bank.
B. Incorrect Card Details
A single typo—wrong card number, expiry date, CVV, or postcode—can cause a decline.
Solution: Double-check all the card details you’ve entered and try again carefully.
C. Expired or Blocked Card
If your card is no longer valid, expired, or replaced, it won’t be accepted.
Solution: Use an active card, or contact your bank to confirm the current status.
D. Insufficient Funds
Your account might not have enough balance to cover the order amount.
Solution: Top up your account or switch to a card with sufficient available funds.
E. Bank’s Fraud Checks
Sometimes, your bank might flag the payment as unusual or suspicious—especially if it’s a new card, a large amount, or a first-time transaction with us.
Solution: Contact your bank to approve the transaction and let them know it’s genuine.
F. International or Unsupported Cards
We only accept cards issued in the UK. Cards issued outside the UK may not be processed successfully.
Solution: Use a UK-issued debit or credit card. If you’re unsure, check with your bank
G. Technical Issues or Downtime
Occasionally, technical glitches—either on our end or your bank’s—can cause a decline.
Solution: Wait a moment and try again. If the issue continues, reach out to us for help.
If your payment doesn’t go through, you won’t be charged. Your order will only proceed once the payment is approved and confirmed.
We’re always here if you need help troubleshooting or trying a different method. You won’t be left guessing.
4. How We Help You Stay Safe
We know how common digital scams have become. That’s why we keep our payment process simple, secure, and limited to trusted methods only.
We’ll never ask you to share your card details over email, text, or social media. If anyone contacts you pretending to be us and asks for sensitive information or payment through unfamiliar channels—pause, don’t act, and contact us first.
All genuine payments to HumaneX.store will always happen through our secure website, a verified payment link, or a virtual terminal as part of a telephone or mail order that you’ve chosen.
If something ever feels off—even slightly—we’d rather you double-check than feel unsure. We’re always here to confirm what’s real and what’s not.
5. Where It All Stands Legally
This page is intended to help you better understand how payments work at HumaneX.store. If you’d like to dive deeper, please see our Terms of Use & Sale, which set out the terms for both you and us—how we operate and what you agree to.
All orders, including Mail and Telephone Orders, are processed in accordance with the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015, and the Payment Services Regulations 2017.
All payments, including those made via website checkout, email payment link, or virtual terminal, are processed securely in line with the Payment Card Industry Data Security Standard (PCI DSS). Your personal and payment information is protected in accordance with our Privacy Policy and Cookie Policy, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
