Your account here is yours—private, personal, and protected.
You own your data, your decisions, and your experience. And we treat that with the care it deserves.
We ask you to create an account not to collect your data, but to serve you better. It helps us keep your experience connected, consistent, and centred around you.
That’s also why we don’t offer guest checkout. Every experience deserves a rightful owner—and that begins with knowing who we’re here for.
1. Who Can Open an Account
Whether you’re shopping for yourself, someone else, or on behalf of a business—this store is open to you, as long as it’s used as it’s meant to be.
A. For Individuals
You must be at least 18 years old and living in the United Kingdom.
We ask that you:
- Sign up using your own details—not someone else’s
- Keep your information accurate and up to date
- Use your account for personal shopping, not for resale
- Follow all applicable UK laws while shopping here
We may request proof of age for age-specific services or offers.
B. For Seniors (60+)
If you’re over 60 and would like support, you’re welcome to shop with help from a trusted caregiver or family member.
They can:
- Help set up your account
- Assist with browsing or placing orders
- Explain anything you’re unsure about
Their role is to support—not override—your consent. If someone helps you, they agree to our Terms of Use & Sale and are expected to act in your best interest. We may ask for age confirmation if required.
C. For Businesses
If you’re buying on behalf of a UK-registered company, sole trader, or organisation, you can open an account—as long as the products are for business use only.
We may request:
- Business registration details
- Proof of your authority to act on the business’s behalf
- Confirmation that the account is being used in accordance with our policies
We do not currently offer trade discounts, business credit, or wholesale fulfilment. If your needs fall outside our scope, feel free to get in touch.
2. How to Use Your Account
Your account holds more than settings. It holds control, comfort, and choice.
Here’s what you can already do, and what’s coming soon:
A. Update Your Details
Keep everything accurate and current.
- Update your billing and delivery address
- Change your password or reset login access
- Add your date of birth (coming soon)
- Update your email and phone number (coming soon)
- Close your account at any time (coming soon)
- Reach out for help without starting over
No hoops—just the freedom to keep your account in sync with your life.
B. Set Your Preferences
Shape your experience around the things you actually care about.
- Define your buying approach (coming soon)
- Share your tech interests, needs, and values (coming soon)
- Control how often you hear from us (coming soon)
- Choose which types of updates or offers you get (coming soon)
- Turn personalisation on or off (coming soon)
Preferences help us serve what fits—and filter what doesn’t.
C. Track Your Activities
Keep track of everything you’ve explored, saved, or purchased.
- View past and current orders
- Access invoices and receipts
- Track your order on its way (coming soon)
- Download your purchase history (coming soon)
- See products you’ve browsed or saved (coming soon)
- Access your Wishlist and Comparisons (coming soon)
- Track support conversations (coming soon)
Everything—organised, accessible, and ready when you need it.
D. Manage Benefits and Subscriptions
Keep track of the value that stays with you—long after your purchase.
- View and manage your active subscriptions (coming soon)
- Track cashback and reward points (coming soon)
- See usage history and expiry timelines (coming soon)
- Apply credit at checkout (coming soon)
A clear view of what you’ve earned, unlocked, and still have waiting.
E. Get Support and Services
Get help with anything after your purchase.
- Modify or cancel an order
- Start a return or ask for a replacement
- Report a missing, damaged, or incorrect item
- Book repairs or services (coming soon)
- View warranty status or extend it (coming soon)
- Access recycling, trade-in, or upgrade options (coming soon)
- Request a callback or live help (coming soon)
Support that stays with you—long after the order has arrived.
F. Control Your Privacy and Permissions
Take full control over how your data is used and how we communicate with you.
- Manage how we contact you (coming soon)
- Update cookie and tracking preferences (coming soon)
- Choose what data you share or receive (coming soon)
- Download or request deletion of your data (coming soon)
Everything explained clearly, with your choice at the centre.
3. Who Owns the Account
From the moment you create your account, it’s treated with integrity.
- Personal accounts belong to the individual who created them
- Business accounts belong to the registered organisation
- Accounts must not be shared, sold, or transferred without written approval
- In the event of a dispute, we may request supporting documentation such as ID, business registration records, or proof of purchase history
- If the account holder passes away or becomes unable to manage it, we’ll review requests with care, respect, and lawful due process
This helps us protect the account—and the trust around it.
4. What to Do If Something’s Wrong
Sometimes things slip off track. We’ll listen first, then act fast.
Whether it’s a suspicious login, a forgotten password, or something that simply doesn’t feel right
If that ever happens—just reach out.
We’ll take time to understand, secure your account, and make it right—without turning it into a bigger deal than it needs to be.
You won’t be left guessing. We’ll keep you informed every step of the way.
5. Where It All Stands Legally
This page is intended to help you better understand how accounts work and what ownership means at HumaneX.store — without the legal fog. If you’d like to dive deeper, please our Terms of Use & Sale, which sets out the terms for both you and us — how we operate and what you agree to.
Everything you share through your account is used solely to support your experience — not to profile, sell or misuse. Your personal information is handled in accordance with our Privacy Policy and Cookie Policy in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
