We know how important it is for you to receive your purchases on time and in perfect condition. We’ve designed our shipping and delivery process to be as seamless and transparent as possible.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom only.

A. Remote Areas: Deliveries to remote or rural areas may take longer and incur additional charges, which will be communicated during checkout.

B. Restrictions: We do not ship to P.O. boxes, freight forwarding addresses, or military bases.

Note: Unfortunately, we do not offer international shipping at this time.

2. Delivery Options and Timelines

We offer flexible shipping option to make sure your order arrives when you need it.

A. Standard Delivery: Orders are typically delivered within 2 to 5 working days from the dispatch date, depending on your location.

B. Express Delivery: Choose this faster service to get your orders delivered within 1 to 2 working days from the dispatch date.

Keep in mind that delivery times are approximate and may be affected by unforeseen circumstances, such as courier delays or adverse weather conditions.

3. Shipping Costs

Shipping fees depend on your selected delivery method:

A. Flat-Rate Shipping: Standard shipping is charged at a flat rate for most orders.

B. Free Shipping: Orders over £499 qualify for free standard delivery.

C. Express Charges: Expedited options are available at an additional cost, calculated during checkout.

All shipping costs are displayed clearly at checkout before you complete your order.

4. Order Tracking

We keep you informed every step of the way:

A. Tracking Information: Once your order is dispatched, you’ll receive an email with a tracking link.

B. Real-Time Updates: Track your package online to see its delivery progress.

5. Missed Deliveries

If you’re not available at the time of delivery:

A. Rescheduling: Couriers will attempt redelivery or leave a card with instructions for rescheduling.

C. Collection Points: In some cases, your package may be held at a local collection point for you to pick up at your convenience.

6. Delivery Delays

While we aim to meet delivery timelines, certain factors may cause delays:

A. Force Majeure Events: Such as extreme weather, strikes, or unforeseen circumstances beyond our control.

B. Communication: If your delivery is delayed, we’ll notify you promptly and work to resolve the issue.

7. Damaged or Lost Shipments

We take great care to ensure your order arrives safely:

A. Damaged Items: If your order arrives damaged, contact us within 48 hours with photos of the damage. We’ll arrange for a replacement or refund.

B. Lost Shipments: If your package hasn’t arrived within the estimated delivery timeframe, reach out to us, and we’ll investigate promptly.

8. Need Assistance?

If you have questions about your order or need help with shipping, contact us:

Email: [email protected]

Phone: 020 3151 5337

Our team is here to make your delivery experience smooth and stress-free.

This policy is part of our full Terms of Use & Sale. For more details, please click here.