Rules are easy. Understanding is rare. We don’t see this Terms of Use & Sale as just a list of restrictions or fine print—they’re a shared understanding of how we respect the space between us. This isn’t about control; it’s about protecting your rights and living up to ours.

This understanding goes both ways. It explains how we make room for you—your needs, your choices, and your trust, and how we rely on you to engage with HumaneX.store responsibly and in good faith. It’s how we keep our relationship open, fair, and whole.

If anything here feels confusing, don’t hesitate to reach out. We’re here to help, not hide.

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1. The Store and The Company Behind It

We’re HumaneX.store—an ecommerce brand by Humane Mind Limited, a digital technology company that exists to serve with conscience, not just commerce. Registered in England and Wales under company number 11753881, our home is at 37 Jubilee Road, Perivale, UB6 7HY, United Kingdom.

These Terms of Use & Sale apply to anyone visiting, browsing, using, or interacting with HumaneX.store—whether you’re here to explore, compare, shop, save, or simply learn.

They cover the use of our website, the purchase of our products, and the experience of our services. By continuing to engage with the Store, you agree to be part of a shared understanding built on clarity, trust, and mutual respect.

If you disagree with these Terms, or with any part of them, we kindly ask that you pause your use of the Store. We believe in openness—so if you ever have questions or concerns, we’re always just a message away.

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2. The Essentials

A. Key Terms

Let’s look closely at the core elements that define our relationship with you.

1. “HumaneX.store,” “We,” “Our,” and/or “Us”: These words represent HumaneX.store, an ecommerce brand by Humane Mind Limited—a digital tech company focused on bringing a more human touch to the digital world.
2. “Store,” “Website,” and/or “Platform”: This is our online-only ecommerce technology space at https://humaneX.store/, created for you to explore, discover, and make yours.
3. “Products”: These are the consumer electronics—devices, appliances, tools, and accessories—carefully chosen to add ease, purpose, and a touch of joy to your everyday life.
4. “Services“: This covers everything we’ve built for you—our website, mobile app, digital products, and connected solutions—including all features, functions, and capabilities, as well as any updates or improvements to make your digital experience simple, seamless, and personal.
5. “Users,” “You,” and “Your”: These refer to anyone accessing or interacting with the Store, whether as a registered customer, a visitor, or an individual representing a legal entity (“Business”).
6. “Content”: This is everything you see, hear, or interact with on our Store—text, images, graphics, audio, video, trademarks, logos, sounds, music, artwork, and computer code (both source and object code). It includes the design, user interfaces, visual interfaces, structure, selection, coordination, expression, “look and feel,” and their arrangements, along with any other materials, elements, data, or communications displayed on the Store. “Your Content” is what you create or own, while “Our Content” is what we create or own to make your time with us more meaningful.
7. “Terms“: These are our Terms of Use & Sale—the understanding we share, outlined here on this page, along with any updates or changes we make to keep them clear and relevant for you.
8. “Account“: This is your personal customer profile on the Store, set up by you to manage your interactions, save your preferences, and make your experience uniquely yours.
9. “Personal Information“: Any details that directly or indirectly identify you, safeguarded under our Privacy Policy.
10. “Business“: This means any corporation, partnership, company, organisation, or entity you represent or derive benefits from while accessing or using the Store.
11. “Intellectual Property“: These are the unique creations and innovations that belong to HumaneX.store and are owned and managed by Humane Mind Limited. They include our designs, content, software, trademarks, patents, and other proprietary materials, all legally recognised and protected
12. “Trademarks“: These are the trade names, symbols, logos, and service marks that represent HumaneX.store and its parent company, Humane Mind Limited. They reflect our distinct identity and trusted reputation.
13. “Submissions”: This refers to any content, ideas, feedback, survey responses, comments, reviews, suggestions, or other materials you share with us through the features or tools available on the Store. Your input helps us learn, improve, and grow alongside you.
14. “Third-Party Websites”: These are external websites or platforms that are not owned or operated by Humane Mind Limited but may be linked to or accessible through HumaneX.store.
15. “Third-Party Services“: These are services offered by other companies and integrated with the Store to bring added features and convenience to your experience.
16. “Third-Party Software”: This refers to software developed by other companies and built into HumaneX.store to make it more useful and versatile.

B. Key Provisions

Please be sure to read these provisions to understand what you can expect from you and what we expect from you.

1. Binding Agreement: These Terms are a legally binding contract between you and us, governing how you access or use the Store. They’re here to ensure we’re both on the same page about our rights and responsibilities.
2. Acceptance of Terms: By accessing or using the Store, you agree that you’ve read, understood, and accepted these Terms, and that you will comply with all applicable laws and regulations.
3. Eligibility and Consent: If you’re not eligible or do not agree to these Terms, we cannot grant you permission to access our Services or make purchases with us.
4. Changes to These Terms: We may modify, add to, amend, or remove any part of these Terms at our sole discretion, at any time, to reflect changes to the Store—including its Products, Services, Practices, Guidelines, or Policies—for operational needs or legal and regulatory reasons. Any update will take effect immediately after they’re posted here. We encourage you to check the date at the top of this page to see when it was last updated. Your continued access or use of the Store after changes are posted means you accept and agree to the updated Terms. If you disagree with any changes, you must discontinue accessing or using the Store.
5. Service Modifications: We may modify or discontinue all or part of the Services at any time, including access via third-party links, without liability. We may also change, adjust, or waive any fees associated with the Services, such as subscription fees. Additionally, we may introduce special promotions, discounts, or exclusive features for some or all users.
6. Privacy and Cookies: To understand how we protect your privacy, safeguard your information, and manage your consent, please refer to our Privacy Policy and Cookie Policy.

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3. The Legal Foundation

A. The Language We Use

We’ve written these Terms in British English to keep them clear and easy to understand. If we ever provide a translation, the British English version will take precedence in case of any conflict between the translation and the original.

B. The Laws We Follow

HumaneX.store and its parent company, Humane Mind Limited, are based in the United Kingdom, with operations guided by the legal framework of England and Wales.

Here’s how the law defines our relationship with you and what it means for us both:

1. Applicable Law: These Terms, including its subject matter and formation, are governed by and interpreted in accordance with the laws of England and Wales.
2. Exclusive Jurisdiction: Any legal proceedings related to these Terms must be brought before the English courts, regardless of where you are located. By accessing or using the Store, you agree to the exclusive jurisdiction of these courts, ensuring a fair and consistent legal process for both parties.
3. International Use: While the Store is accessible worldwide, its Products and Services are solely intended for customers in the United Kingdom at the moment. If you’re accessing it from outside the UK, you’re responsible for complying with any applicable local laws, which may differ from those of England and Wales.
4. Dispute Resolution: We’re eager to resolve any disputes in an open, honest, and fair manner. If you’ve any concerns or issues related to the Products or Services, we encourage you to reach out to us directly, and we’ll handle it from there. Open communication often helps resolve matters quickly and amicably, without the need for legal intervention.

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4. The Terms of Use

A. Your Eligibility

Let’s walk through what makes you eligible for our Products and Services.

a. Individuals

• Age Requirement: You must be at least 18 years old to access or use the Store. If you’re under 18, you can still sign up, but only with the consent of your parent or legal guardian. Please make sure they have fully reviewed and discussed these Terms with you beforehand.
• Legal Capacity: You must be able and competent to enter into legally binding contracts with us, now and in the future. This means understanding and accepting the responsibilities and consequences of accessing or using our Store.
• Account Integrity: You must not have been previously suspended or removed by us.
• Legal Compliance: By accessing or using the Store, you confirm that you have read, understood, and accepted these Terms, and that you will comply with all applicable laws and regulations.

b. Seniors

• Age Requirement: You must be at least 60 years old to access or use the Store, including any exclusive offerings designed for seniors. To confirm your eligibility for these benefits, we may request proof of age.
• Caregiver or Support Person Involvement (Optional): If needed, your caregiver or support person may assist you during sign-up. Their involvement means they’ve read, understood, and accepted these Terms and explained them to you clearly. This ensures you receive the support and guidance you need for a smooth experience.
• Account Integrity: You must not have been previously suspended or removed by us.
• Legal Compliance: By accessing or using the Store, you confirm that you have read, understood, and accepted these Terms, including the Terms and Conditions for Senior Products and Services, and that you will comply with all applicable laws and regulations.

c. Businesses

• Business Legitimacy: Your Business must be a legally recognised entity in good standing under the laws of its jurisdiction. For UK-based entities, this includes registration with Companies House and HM Revenue and Customs (HMRC).
• Authority and Representation: You must have the legal authority to represent and bind your Business and must maintain this authority while accessing or using the Store. If your authority changes, you must notify us promptly to ensure compliance and smooth coordination.
• Account Integrity: Your Business must not have been previously suspended or removed by us.
• Legal Compliance: By accessing or using the Store, you confirm that you have read, understood, and accepted these Terms on behalf of both yourself and your Business, and that you will comply with all applicable laws and regulations, including those related to data protection, consumer protection, and employment laws.

B. Your Account

Your account is the key to explore, experience, and benefit from everything our Store has to offer.

a. Account Creation

To access certain features and services on HumaneX.store, you may need to create an account.

• Information Integrity: You agree to provide accurate, current, and complete information when signing up or creating an account, and to update it as necessary to ensure it remains accurate and up to date.
• Consequences of Inaccuracy: Creating an account using false or misleading details, such as fake names, email addresses, or payment information may result in the suspension or termination of your account and denial of access to the Store.
• Account Limitations: You’re allowed to have only one account with our Store. Creating multiple accounts is not permitted unless explicitly authorised by us for legitimate purposes, such as business use or other approved activities. If you require more than one account for a specific reason, please contact us for prior approval. Unauthorised multiple accounts may result in suspension or termination, and any associated activity may be reviewed for compliance with these Terms.

b. Account Ownership

Your account should represent you or your entity with integrity, authenticity, and accountability.

• Personal Accounts: Your account is personal to you. Your right to access and use it is limited, non-exclusive, and non-transferable. This means your account is exclusively for your own use and cannot be sold, transferred, or assigned to another person, whether temporarily or permanently, without explicit approval from us.
• Business Accounts: Business accounts are owned by the entity that registered them and must be used exclusively by the designated representative of that entity. These accounts are subject to the same restrictions as personal accounts and cannot be shared with or transferred to unauthorised individuals without prior approval from us.
• Ownership Verification: If account ownership needs to be verified or is in dispute, we may request supporting documentation. For personal accounts, this may include proof of identity or purchase history. For business accounts, this may include registration certificates, proof of authorisation, or other relevant business documentation. Failure to provide sufficient evidence may result in the suspension or termination of the account.

c. Account Usage

The way you use your account should reflect fairness, responsibility, and lawful practices.

• Usage Expectations: You’re expected to access and use your account solely for personal use, in full compliance with these Terms and applicable laws. Your engagement with our Store—such as browsing, purchasing, and interacting with its features and offerings—should always align with your personal needs as intended, without involving commercial gain, resale, or unlawful activities.
• Activities and Responsibility: You’re solely responsible for all activities carried out through your account, including any actions taken using your login credentials, whether authorised by you or not. We’re not liable for any loss or damage resulting from your failure to secure your account or monitor its use.
• Consequences of Misuse: Misusing your account for unintended or illegal activities—such as fraudulent, deceptive, or unlawful actions—or violating these Terms may lead to the suspension or termination of your account, restricted access to our Store, or legal action where appropriate to address any harm caused.

d. Account Safeguards

The security of your account is essential to your experience with our Store.

• Account Accessibility: To make the most of your account, ensure you have the necessary tools, such as a secure device, a compatible browser, and a stable internet connection. If you experience any accessibility issues, such as login difficulties or functionality errors, please notify us immediately, and we’ll assist you promptly.
• Account Security: You’re responsible for safeguarding your account by using strong, unique passwords and updating them regularly. You also agree to avoid accessing your account on public or unsecured networks, and to remain vigilant against phishing attempts, suspicious links, or unauthorised requests for account information.
• Account Confidentiality: You’re entrusted with maintaining the confidentiality of your account credentials, including your username and password. Sharing these details with others, including friends, family, or colleagues, is strictly prohibited.
• Reporting Unauthorised Access: If you suspect unusual activity or believe your account security has been compromised, you must notify us immediately. To protect your information and maintain a secure environment, we may temporarily suspend access, terminate your account, or conduct a review.

e. Account Closure or Termination

Understand the options for closing your account and the circumstances under which it may be terminated.

• Account Closure Requests: You may choose to close your account at any time by contacting us. Upon receiving your request, we will process the account closure and ensure that your personal information is handled in accordance with our Privacy Policy and applicable laws. Please note that certain information, such as transaction records, may be retained as required for legal or operational purposes.
• Account Termination: We reserve the right to suspend or terminate your account at our discretion, without prior notice, if we detect any violation of these Terms or applicable laws. This includes engaging in fraudulent, deceptive, or harmful activities, using the Store for unauthorised commercial purposes, or taking any actions that compromise the security, functionality, or integrity of the Store.
• Impact of Account Termination: If your account is terminated or suspended, you will lose access to your account along with any associated content, features, or services. Any outstanding obligations, such as unpaid fees or legal liabilities, will remain enforceable even after termination. If you believe your account was closed or terminated in error, please contact us for a review and resolution.

C. Your Rights

Discover the protections and assurances you have while using our Store, keeping things fair and safe for both of us.

a. Right to Access

You’ve the right to access and use the Store for its intended purposes. This includes general browsing, making purchases, managing your account, using specific Services, and carrying out other activities. Just make sure everything you do stays within the boundaries of these Terms and the applicable laws. While we aim to keep the Store running smoothly at all times, there might be occasional interruptions due to maintenance, technical updates, or unexpected issues.

b. Right to Information

You’re entitled to clear, accurate, and up-to-date information about our Store, including its Products, Services, Features, Policies, Guidelines and other related details, in line with the Consumer Rights Act 2015. We’ll notify you of any significant changes to them through reasonable communication channels, such as email or notifications. While we make every effort to provide accurate information, occasional errors or omissions may occur. If you spot any discrepancies, don’t hesitate to reach out to us.

c. Right to Privacy

Your personal information is safeguarded under the UK GDPR and the Data Protection Act 2018. You’ve the right to understand how your data is collected, stored, and used, as outlined in our Privacy Policy and Cookie Policy. You can request access to, correction of, or deletion of your personal data. Additionally, you may limit how your data is processed in certain situations or object to specific uses of it, subject to applicable laws and legitimate business needs. While we take every effort to keep your data secure, no system is entirely immune to breaches. If a data breach affects your personal information, we’ll notify you in line with applicable laws.

d. Right to Security

You’ve the right to a safe and secure experience while accessing or using our Store. We implement advanced security measures, such as encryption, firewalls, secure servers, and real-time monitoring, to protect your account, personal information, and transactions from unauthorised access, fraud, and breaches. While we provide robust protections, it’s your responsibility to keep your account credentials secure and report any suspicious activity promptly. If an issue arises, our team will investigate and take necessary steps to address any potential risks, restore your account’s security, and maintain the integrity of the Store.

e. Right to Support

You have the right to assistance with any issues or concerns related to your experience with our Store, whether it’s accessing your account, completing purchases, or using our features and services. Our team is available through email, live chat, or phone to provide support that is inclusive and accommodating for all users, including those with accessibility needs. If your issue remains unresolved or you have suggestions for improvement, we encourage you to share your feedback. We value your input and may follow up to ensure every interaction with the Store is positive, reliable, and helpful.

f. Right to Fair Use

HumaneX.store is an inclusive space for everyone, where you have the right to access and use it without interference, discrimination, or unjust restrictions based on race, gender, age, ability, religion, or any other personal characteristics. Your experience should be free from harassment, abuse, or inappropriate behaviour from others. Similarly, you’re expected to engage with the Store and others respectfully and in line with these Terms. We actively monitor for activities that disrupt fair use, such as spamming, fraud, or violations of these Terms, and we reserve the right to address such issues to maintain a fair and equitable experience for all.

D. Your Shopping Experience

With us, you’re on a journey where every interaction is designed to make browsing, discovering, and shopping feel seamless, natural, and personal.

a. Recommendations

Our Store uses yourbrowsing habits, purchase history, and preferences to provide tailored products and service recommendations. These recommendations are designed to enhance your shopping experience by helping your discover products and services that match your interests.

• Transparency: Recommendations are generated using automated tools and algorithms that consider your activity on the Store.
• Non-Obligatory: These suggestions are offered for your convenience and are not binding. You retain full control over your purchase decisions.
• Data Compliance: All recommendations are made in accordance with the UK GDPR and Data Protection Act 2018, ensuring your data is processed responsibly.

If you have any questions about how recommendations are generated or wish to opt out of personalised suggestions, you can adjust your preferences in your account settings or contact us for support.

b. Personalisation

To make your shopping journey more engaging and seamless, we personalise your interactions with our Store based on your preferences and activity. Personalisation may include customised layouts, saved preferences, or tailored content.

• Your Control: You can adjust your personalisation settings through your account at any time.
• Privacy Protection: Personalisation features rely on data collected as outlined in our Privacy Policy and Cookie Policy, and we do not share your personal data with third parties for marketing purposes without your explicit consent.
• Opt-Out Option: If you prefer not to receive personalised experiences, you can disable these features in your account settings or contact us for assistance.

By using HumaneX.store, you consent to personalised interactions unless you choose to opt out. Our goal is to make your shopping experience effortless, enjoyable, and aligned with your preferences.

E. Your Communication with Us

Here’s how we can connect with you to keep things flowing seamlessly.

a. Written Communication

In this digital era, we still value the timeless impact of written communication, especially when it comes to important matters. Whether it’s for legal reasons or simply to ensure clarity, there are moments when formal written communication is essential. We’re committed to making this process as straightforward and transparent as possible.

• Official Notices: If there’s ever a need to send us official notices or legal communications under these Terms, please do so in writing to our registered office. Similarly, if we need to communicate something officially to you, we’ll do so in writing as well.
• Correspondence Address: For any formal communication, please use the following address:

Humane Mind Limited
37 Jubilee Road,
Perivale, UB6 7HY,
United Kingdom

• Response Time: We understand the importance of timely responses. While we strive to reply to all written communications promptly, please be patient and allow us some time for processing and handling.

b. Electronic Communication

In today’s connected world, electronic communication is the heart of how we stay in touch with you. While certain laws require some communications to be in writing, by using our Store, you agree to receive our communications primarily through digital channels.

Here’s what that means for you:

• Communication Channels: We’ll reach out to you via email, text messages, push notifications, social media platforms, WhatsApp, or by posting important notices on the Website. This ensures you’re always in the loop with timely updates and essential information about our Services.
• Agreement to Electronic Communications: By using the Store, you consent to receive contracts, notices, updates, information, and other communications from us electronically. This means these digital communications carry the same legal weight as if they were on paper.
• Your Statutory Rights: Rest assured, this electronic agreement doesn’t affect your statutory rights. You can still request certain communications in traditional written format if required by law.
• Staying Updated: We encourage you to regularly check your email and visit the Website to stay informed about any updates or changes. Keeping your contact details up to date will ensure you don’t miss out on important communications from us.
• Security and Authenticity: We work hard to secure our communication channels, but it’s always a good idea to verify that any communications from us are legitimate. Remember, we’ll never ask for sensitive information via email, text messages, WhatsApp, push notifications, or social media.
• Control Over Communication: You’re in control of your communication preferences. You can decide how you want to hear from us, customise the type and frequency of messages receive from us, and opt out of promotional messages whenever you like. All of this can be done through your account settings or by contacting us via email, phone calls, chats, or the Contact Us page on our website.

F. Your Privacy

Here, your privacy is sacred and given the attention it deserves.

a. Transparency & Control

We’re open about how we collect, use, and share your personal information, giving you clear choices and the confidence to stay in control of your data.

b. Respect & Care

We treat your personal information with the utmost respect and care, safeguarding it with robust security measures to prevent unauthorised access, misuse, or loss.

c. Internet Transmissions

While we strive to secure your data, it’s important to acknowledge that Internet transmissions are never completely private or secure. Any message or information you send to us could potentially be read or intercepted by others, even if a notice states that a particular transmission (like credit card information) is encrypted. While we use advanced encryption and secure protocols to protect your data, we can’t take responsibility for unauthorised access or interception during internet transmission that’s beyond our control. We encourage you to take additional steps like keeping your devices and passwords secure to further protect your data.

By accessing or using our Store, you acknowledge and agree to our privacy practices as detailed in our Privacy Policy and Cookie Policy. We recommend that you review these policies to gain a clear understanding of how we handle your data and use cookies.

F. Your Privacy

You, along with other users and visitors, can create, upload, post, and share photos, videos, media, and other types of content through our Store. Your feedback, ideas, and contributions—whether they come as comments, reviews, suggestions, or survey responses—are genuinely valued and play a vital role in helping us grow, improve, and better serve you.

a. Anonymity and Privacy

Your privacy is our top priority. Unless stated otherwise, your Submissions are collected anonymously. We manage your personal information with care, adhering to our Privacy Policy and UK data protection laws to ensure it stays secure, confidential, and protected at all times.

b. Rights Granted

By making Submissions, you grant us a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your Submissions worldwide, across any media or platform.

c. Ownership

To make it clear, you retain full ownership of your Submissions. We respect your intellectual property and assure you that we won’t claim ownership of your ideas, creations, or contributions.

d. Purpose and Use

Your Submissions help shape our Store and improve the experience for everyone.

• Service Enhancement: Your feedback helps us improve our Services, fulfil your requests, and create new features designed to better meet your needs and expectations.
• Functional Support: Your Submissions help our vendors, service providers, and third-party partners deliver specific functionalities of the Store to you.
• Legal and Security Compliance: We use your Submissions to address legal, safety, or security concerns, prevent fraud, enforce these Terms, and ensure compliance with applicable laws and regulations.
• Consent-Based Purposes: We use your Submissions only for purposes where you’ve explicitly given us your consent, ensuring they are handled thoughtfully and with the utmost respect.

e. Rules and Guidelines

When submitting content, make sure your Submissions are accurate, lawful, and do not violate the rights of any third party.

• Accuracy and Lawfulness: Make sure any content you submit is truthful, lawful, and respects the rights of others. Avoid sharing anything that could be considered offensive, harmful, or inappropriate.
• Rights and Permissions: By submitting content to us, you confirm that you have all necessary rights and permissions to share it. Additionally, you irrevocably waive any ‘moral rights’ associated with the authorship or integrity of the materials.
• Confidential Information: We kindly ask that you avoid sharing any information you consider confidential or proprietary, as we cannot guarantee its protection.
• Potential Risks of Sharing: If you choose to share personally identifiable information, you do so at your own risk. We cannot control how submissions may be used, distributed, or potentially misused by third parties.
• Community Guidelines: Submit content responsibly, making sure it aligns with our community guidelines and respects the rights of others. While we strive to foster a positive environment, we’re not responsible for how other users interact with your Submissions or for the content they share.

f. Feedback as Submissions

If you share any input, ideas, proposals, suggestions, comments, reviews, or other similar feedback with us, they will be considered a Submission.

• Submission Status: All feedback is treated as a Submission and provided on a non-confidential basis, even if marked as confidential.
• Gratuitous and Irrevocable: Your feedback is provided voluntarily, cannot be revoked, and places no obligations or restrictions on us.
• Freedom to Use: We may use, modify, and implement your feedback freely, without any obligation to provide compensation.

g. Monitoring and Disclosure of Submissions

Monitoring and Disclosure of Submissions: We may, but are not obligated to, monitor, evaluate, modify, or remove Submissions before or after they appear on the Store. Additionally, we may review how you access and use the Store. In accordance with our Privacy Policy, we may disclose information about your access, use, and related circumstances to third parties for any reason or purpose.

h. Opt-In and Opt-Out

Participation in surveys and other Submission opportunities is completely voluntary. You can opt in or out at any time. If you choose to withdraw from a survey, we will respect your choice and exclude your responses from our analysis.

H. Your Use of Third-Party Content

Navigate third-party content responsibly—understanding what’s theirs and how to engage with it responsibly.

a. Exploring Third-Party Websites

Our Store may include links to third-party websites, content, or services provided by others. While these links are here for your convenience, it’s important to remember that we neither own, control, nor endorse these third-party websites. We haven’t reviewed or approved their content, and we can’t take responsibility for the legality, accuracy, or appropriateness of any content, advertising, products, or materials found there. These websites operate independently, each with its own terms, policies, practices, and rules.

When you visit third-party websites through our links, you’re stepping into their world, governed by their terms of use and privacy policies. We encourage you to take a moment to review these documents, so you understand how they manage your information.

Your use of third-party websites is entirely at your own risk. We’re not liable for any damage or loss caused, or alleged to be caused, by your interactions with these websites. While we provide these links as a resource, your relationship with these sites is separate from our Store, and we encourage you to exercise caution to protect your privacy and security.

b. Using Third-Party Software

Our Store may incorporate software created by other companies or developers, each governed by their own terms and conditions. This third-party software is integrated to bring you enhanced features and functionalities, elevating your overall digital experience. While we choose these third-party tools to complement our Services, it’s important to understand that we neither own nor control this software.

When you use third-party software through our Services, you must respect and follow the specific software licence agreements that apply. These agreements outline how the software can be used, and adhering to them ensures a smooth and compliant experience for everyone. It’s crucial to review these terms to understand your rights and obligations.

Your use of third-party software is at your own risk. While we strive to offer only trusted software, we can’t be held responsible for any issues that arise from its use. Should you encounter any problems, we encourage you to contact the software provider directly. We’re here to guide you, but your interactions with third-party software are ultimately separate from our core Services.

c. Accessing Third-Party Services

Our Store may connect you with platforms and services provided by third-party companies. These external services can enhance your experience by offering unique features, capabilities, and content that complement our Services. While we integrate these services to provide you with more value, it’s important to understand that these third-party services operate independently of us.

When you access or use third-party services through our Store, you must adhere to their specific terms and conditions. These terms outline the rules for using their services and ensure that all interactions remain respectful, lawful, and compliant. It’s your responsibility to review and understand these terms to avoid any potential issues.

Your use of third-party services is at your own discretion and risk. While we select third-party services that we believe will benefit you, we can’t be held responsible for any problems or issues that may arise from their use. We encourage you to reach out to the third-party provider if you encounter any difficulties or have concerns. Your engagement with these services is separate from our core Services, so we recommend proceeding with caution and ensuring that your actions align with the provider’s guidelines.

I. Your Restrictions

These are the restrictions to what you can do on our Store to keep things fair, secure, and enjoyable for everyone.

a. No Unintended Use

Use the Store and its features only as they were designed and intended. Misusing tools, features, or functionalities for unintended purposes is strictly prohibited.

This includes, but is not limited to:

• Exploiting Refund or Return Processes: Repeatedly returning items or abusing refund policies without legitimate reasons.
• Manipulating System Features: Tampering with search filters, shopping cart functions, or checkout systems to gain unintended benefits or create disruptions.
• Tampering with URLs: Altering web addresses to access hidden, restricted, or unauthorised sections of the Store.
• Mass Testing of Coupon Codes: Attempting to find working discounts or promotions through unauthorised or automated means.
• Gaming Referral or Reward Systems: Creating fake accounts or using fraudulent methods to exploit promotions or referral bonuses.
• Unnecessary System Strain: Generating high volumes of artificial traffic or data requests that interfere with the Store’s normal operations.

b. No Cheating

Cheating undermines the fairness and integrity of the Store, and it is strictly prohibited. This includes any actions that exploit systems, rules, or features to gain an unfair advantage.

Examples of cheating include, but are not limited to:

• Creating Fake Accounts: Registering multiple accounts to exploit first-time user benefits, referral programmes, or loyalty rewards.
• Bypassing Purchase Limits: Using technical methods or multiple accounts to exceed product purchase limits meant to ensure fair access for all users.
• Abusing Discount Codes or Promotions: Misusing coupons, discount codes, or promotions beyond their intended purpose.
• Manipulating Reviews or Ratings: Posting fake reviews or ratings (positive or negative) to influence product perception or competitor standing.
• Misusing Features for Personal Gain: Exploiting wish lists, price-matching guarantees, or other platform features in ways that distort their intended purpose.
• Exploiting System Loopholes: Taking advantage of technical bugs, glitches, or system errors to manipulate prices, products, or transactions.

c. No Fraud

Fraudulent activities are strictly prohibited and go against the principles of trust and fairness that the Store is built on. Fraud involves any intentional deception for personal gain or to harm others.

Examples of prohibited fraudulent behaviours include, but are not limited to:

• Submitting False Information: Providing fake names, addresses, or other details during registration, checkout, or any interaction with the Store.
• Faking Documents or Proof: Submitting counterfeit identification, receipts, or other documents to manipulate processes or bypass requirements.
• Impersonating Someone Else: Pretending to be another individual or entity to gain unauthorised access, make purchases, or deceive others.
• Engaging in Identity Theft: Using someone else’s personal or payment details without their consent.
• Using Stolen Payment Methods: Attempting to make purchases with stolen credit cards, payment information, or unauthorised payment accounts.
• Filing False Claims or Chargebacks: Initiating unjustified claims for refunds, returns, or chargebacks to exploit the Store’s policies.

d. No Offensive Behaviours

Offensive behaviours undermine the safe and respectful environment we aim to create on the Store and are strictly prohibited. These include any actions, content, or communications that harm, disrespect, or demean others.

Examples of offensive behaviours include, but are not limited to:

• Hateful or Discriminatory Content: Posting or sharing content that targets individuals or groups based on race, gender, religion, sexual orientation, disability, or other protected characteristics.
• Harassment or Bullying: Engaging in behaviour that intimidates, threatens, or deliberately targets other users, including sending abusive messages or comments.
• Spreading False or Malicious Information: Sharing rumours, false claims, or harmful content aimed at damaging someone’s reputation or misleading others.
• Obscene or Inappropriate Content: Posting vulgar, explicit, or inappropriate content that disrupts the community’s integrity.
• Trolling or Inciting Conflict: Intentionally provoking others to cause arguments or disrupt discussions in a harmful way.
• Exploitation of Vulnerable Individuals: Taking advantage of or targeting vulnerable users, such as minors or those with disabilities, for personal gain or harassment.

e. No Unauthorised Devices

Using unauthorised devices to access or interact with the Store is strictly prohibited.

This includes, but is not limited to:

• Hardware Tampering: Connecting unauthorised physical devices or hardware to the Store or its systems to gain access, manipulate functionality, or disrupt operations.
• Emulators or Virtual Devices: Using emulation software or virtual environments to bypass restrictions or simulate unauthorised interactions with the Store.
• Device Spoofing: Masking or altering the identity of your device to gain access to features or areas of the Store not meant for you.
• Automated Hardware: Employing bots, automated devices, or similar tools that interact with the Store without approval.

f. No Unauthorised Access

Accessing or attempting to access any part of the Store without proper authorisation is strictly prohibited.

This includes actions such as:

• Bypassing Security Measures: Attempting to override or disable security features, firewalls, or access controls to gain unauthorised entry.
• Unauthorised Account Access: Using stolen, shared, or otherwise unauthorised account credentials to access the Store.
• Tampering with URLs: Modifying web addresses to access restricted areas of the Store or its systems.

g. No Misuse of Service Design

The Store’s design, structure, and user interface are carefully crafted to provide a consistent, functional, and seamless experience for all users. Any actions that alter, interfere with, or exploit the Store’s design or its intended functionality are strictly prohibited.

These include, but are not limited to:

• Framing or Mirroring: Embedding parts of the Store (such as product pages or checkout processes) into external websites, applications, or platforms without permission.
• Tampering with Visual Elements: Modifying logos, banners, or branding elements to mislead users or misrepresent the Store’s identity.
• Embedding Unauthorised Content: Injecting unapproved advertisements, widgets, or third-party tools into the Store’s interface, disrupting its layout or usability.
• Interfering with Navigation: Altering or disabling navigation features like menus, links, search bars, or filters, hindering the intended user experience.
• Cloning or Replicating Design: Copying or duplicating the Store’s layout, workflows, or visual interface to mimic its functionality or deceive users.
• Manipulating Product Listings: Reorganising, filtering, or altering product displays to misrepresent availability, pricing, or reviews.
• Unauthorised Use of Design Assets: Downloading, copying, or extracting visual elements such as product images, layout files, or UI components for personal or commercial purposes without consent.

h. No Benchmarking and Analysis

The Store and its Services are designed to provide a seamless experience for our users, not for unauthorised competitive or analytical purposes. Any activity involving unauthorised benchmarking, analysis, or testing of the Store, its performance, or its data is strictly prohibited.

These activities include, but are not limited to:

• Unauthorised Performance Testing: Conducting load testing, stress testing, or similar activities to evaluate the Store’s performance or infrastructure without explicit permission.
• Competitive Benchmarking: Using the Store’s data, features, or functionality to compare or analyse performance, pricing, product offerings, or operational practices against competitors.
• Data Scraping or Extraction: Harvesting information, such as product details, pricing, customer reviews, or user activity, using bots, scripts, or automated tools without explicit approval, or extracting data for analysis to replicate or gain unfair insights into our business model.
• Monitoring Traffic or Usage Patterns: Observing, tracking, or analysing user behaviour, traffic flows, or Store performance metrics without authorisation.
• Simulating Transactions: Creating fake transactions, test orders, or any simulated interactions with the Store for the purpose of analysing workflows or features.
• Reverse Engineering Features: Dismantling or analysing the Store’s functionalities, such as its shopping cart, search tools, or recommendation engines, to understand or replicate its technology.
• Using Proxy or VPN Services for Monitoring: Employing VPNs, proxies, or anonymisation tools to bypass restrictions or conduct unauthorised monitoring activities.
• Third-Party Tools for Analysis: Using third-party analytics platforms or software to monitor or analyse the Store’s performance, features, or user data without prior consent.
• Creating Fake Accounts for Analysis: Registering multiple or fake accounts to test features, pricing, or discounts for comparative or analytical purposes.
• Unfair Use of Promotional Data: Collecting and analysing promotional campaigns, discounts, or referral systems to gain an unfair advantage or replicate strategies.

i. No Intellectual Property Infringements

Our intellectual property, including logos, trademarks, copyrighted materials, and proprietary content, represents the unique identity of HumaneX.store and its parent company, Humane Mind Limited. Any unauthorised use, reproduction, or distribution of our intellectual property is strictly prohibited.

These include, but are not limited to:

• Unauthorised Use of Branding: Using the Store’s trademarks, logos, or trade names without explicit written permission.
• Reproducing Protected Materials: Copying product descriptions, images, videos, or banners for use on other platforms or personal projects.
• Creating Fake Storefronts: Hosting or promoting fake websites, pages, or applications that mimic the Store’s branding, design, or functionality to deceive users.
• Selling Counterfeit Products: Listing or selling items falsely claiming association with our Store, its branding, or products.
• Violating Copyrights: Downloading or redistributing copyrighted materials, such as manuals, product images, or marketing assets, without permission.
• Using Intellectual Property for Commercial Gain: Leveraging our branding or protected materials to promote unauthorised services or products.
• Altering or Obscuring IP Notices: Removing, altering, or obscuring copyright, trademark, or proprietary rights notices included in the Store’s content or materials.

j. No Disruptions of Service Integrity

Maintaining the smooth operation and functionality of the Store is essential for every user’s experience. Any actions that disrupt the integrity of our services or interfere with their intended use are strictly prohibited.

This includes, but is not limited to:

• System Overload: Generating excessive or artificial traffic, such as refreshing pages repeatedly or overloading checkout systems, to strain resources or disrupt normal operations.
• Spamming Features: Abusing platform tools, such as repeatedly submitting fake product reviews, creating excessive support tickets, or misusing forms to flood the system.
• Manipulating Analytics or Metrics: Inflating or falsifying traffic, sales, or user activity to create misleading data or gain an unfair advantage.
• Tampering with Functional Workflows: Disrupting processes such as order placement, payment, or delivery tracking by introducing errors or unintended inputs.
• Abusing Promotion or Discount Systems: Exploiting tools like coupons, referral codes, or loyalty programmes beyond their intended purpose to gain unfair benefits or disrupt platform operations.
• Interrupting User Experience: Causing disruptions that impact other users, such as interfering with their access to features, slowing down site performance, or generating pop-ups or redirects.

k. No Security Breaches

Any activity that compromises the security of the Store, its systems, or its users is strictly prohibited. Security breaches harm the integrity of our platform, put sensitive information at risk, and disrupt the trust we’ve built with our users.

Prohibited activities include, but are not limited to:

• Hacking or System Intrusion: Gaining unauthorised access to servers, databases, or internal systems through hacking, phishing, brute-force attacks, credential stuffing, or other intrusive techniques to breach user accounts or administrative systems.
• Injecting Malicious Code: Deploying malware, spyware, ransomware, or viruses to disrupt functionality, steal data, or damage systems, as well as attempting SQL injection, cross-site scripting (XSS), or other attacks to manipulate or compromise the platform.
• DDoS (Distributed Denial-of-Service) Attacks: Overwhelming the Store with excessive traffic or data requests to disrupt normal operations or make the platform inaccessible.
• Interception or Eavesdropping: Monitoring or intercepting data transfers, including payment details, login credentials, or communications between the Store and its users, or conducting man-in-the-middle (MITM) attacks to capture sensitive information.
• Exploiting System Vulnerabilities: Identifying and exploiting software bugs, misconfigurations, or other weaknesses to access data or systems without permission, or refusing to report discovered vulnerabilities and using them for malicious purposes.
• Unauthorised Data Scraping: Harvesting personal or transactional data from the Store using bots, crawlers, or automated tools without explicit permission.
• Theft of Payment Information: Collecting or stealing credit card numbers, payment details, or other financial information stored on or transmitted through the Store.
• Privilege Escalation: Attempting to gain higher-level permissions, such as administrative access, through hacking, social engineering, or exploiting vulnerabilities.
• Backdoor Installation: Installing backdoors or unauthorised tools in the Store’s infrastructure to allow ongoing access or manipulation without detection.
• Data Destruction or Alteration: Deleting, modifying, or corrupting data, including customer accounts, product listings, or transactional records, to disrupt services or harm others.

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5. The Terms of Sale

When you shop with us at HumaneX.store, these terms establish the mutual understanding between us, outlining your obligations as a customer and ours as a service provider.

A. Our Offerings

We bring you a thoughtfully curated selection of consumer electronics and related services to meet your everyday technology needs.

a. Product Information

HumaneX.store isn’t the manufacturer of the products it sells, unless specifically mentioned. We make every effort to describe every product and service carefully to provide the most accurate and detailed informed possible, but slight discrepancies may occasionally occur.

• Information Discrepancy: Actual product packaging and materials may contain additional or different information from what is displayed on our Store. This could include details about technical specifications, usage instructions, safety guidelines, specific warnings, or regulatory compliance.
• Visual Difference: The appearance of products on our Store may differ slightly from the actual item you receive. Such differences may include variations in colour, dimensions, texture, finish, or design details, which can result from screen settings, lighting effects during photography, or manufacturing processes. Additionally, product packaging and accessories may vary due to availability, regional specifications, or updates from the manufacturer. These differences do not affect the functionality or quality of the product.
• Disclaimer: All product details provided on our Store are for informational purposes only and are not intended to replace or substitute the information provided by the product’s manufacturer. We recommend that you do not rely solely on the information presented on the Store. Always review the product packaging, labels, and included materials for the most accurate and up-to-date information, guidelines, and directions before use. If you have any questions or concerns about a product, please contact its manufacturer directly or get in touch with us for further clarification.

b. Product Availability

We aim to keep our inventory accurate and up-to-date at all times. However, all products and services are subject to availability, and the following applies:

• Limited Stock: Some products may be available in limited quantities, and we cannot always guarantee that an item will remain in stock after you place it in your basket. Adding an item in your cart doesn’t reserve it, and availability is only confirmed once your is successfully completed at checkout.
• Out-of-Stock Items: Out-of-Stock Items: If a product becomes unavailable after you place an order, we will notify you as soon as possible. In such cases, you may have the option to wait for a restock, choose an alternative product, or receive a refund.
• Discontinued Items: Certain items may be discontinued without prior notice due to changes in availability or manufacturer decisions. If this occurs, we will notify you and, where possible, suggest suitable alternatives or provide guidance on next steps.
• Pre-Orders and Backorders: Some products may be available for pre-order or backorder. Estimated delivery dates for these items are provided for guidance only and may be subject to change due to factors beyond our control. If there are significant delays, we will notify you promptly and provide options, such as waiting for the updated delivery date or cancelling your order for a refund.
• Unforeseen Unavailability: Product availability may occasionally be impacted by circumstances beyond our control, such as supplier delays, manufacturing issues, or demand exceeding supply. In such cases, we will notify you promptly and work with you to find the best solution, such as selecting an alternative product or cancelling your order for a refund.
• Stock Level Errors: Discrepancies between the displayed stock levels and actual product availability may sometimes occur due to system errors or unexpected demand. If this happens, we will inform you promptly and offer options, such as placing a backorder, choosing a similar product, or receiving a refund.
• Regional Limitations: Certain products or services may only be available in specific regions due to logistical, legal or regulatory restrictions. Any location-based limitations will be clearly indicated during the checkout process.

We recommend checking product availability on our Store before placing an order. Please note that we reserve the right to update, modify, or remove products and services at any time without prior notice.

c. Digital Content and Services

We offer a variety of digital content and services, such as software, subscriptions, downloadable products, and connected device features, designed to enhance your experience. These offerings are subject to the following terms:

• Digital Content Delivery: Digital content purchased from our Store will typically be made for download or access immediately after payment is completed, unless stated otherwise during the purchase process. If there’s a delay, we will notify you promptly.
• Usage Rights: Your use of digital content or services is non-transferable and is granted solely for personal use unless explicitly stated otherwise. You must not redistribute, resell, or modify any digital content or service without prior written approval from us or the respective rights holder.
• Compatibility and Requirements: Digital content and services may require specific hardware, software, or internet access to function properly. It is your responsibility to ensure your device and setup meet the necessary compatibility requirements outlined in the product description.
• Right to Cancel: You’ve the right to cancel a digital content purchase before downloading or accessing it. Once the content has been accessed, downloaded, or streamed, your right to cancel may no longer apply.
• Faulty or Incomplete Content: If the digital content is faulty, not as described, or does not meet reasonable expectations, you are entitled to a replacement, repair, or refund under these Terms and applicable laws.
• Subscription-Based Services: For subscription-based services, you will be informed of the recurring charges and cancellation terms before committing to the subscription. You may cancel at any time as outlined in the specific subscription terms.

By purchasing or accessing digital content and services through HumaneX.store, you agree to review and comply with any additional terms or conditions provided alongside the product or at the time of purchase to keep you fully informed. If you have any concerns or issues, our support team is here to help.

d. Ongoing Updates

We’re always refining our selection to bring you the latest innovations in consumer electronics and related services. This means our offerings may change, be updated, modified, or discontinued to stay aligned with advancements in technology and your evolving needs.

• Product and Service Modifications: From time to time, we may update or modify the specifications, features, or availability of our products and services to reflect technological progress, improve functionality, or address supply constraints.
• Product and Service Discontinuation: Certain products or services may be discontinued if they are no longer available, relevant, or aligned with our vision. We strive to provide alternative options where possible and ensure that affected customers are informed in a timely manner.
• Updates and Maintenance: Digital content, software, or connected device services may receive updates or upgrades periodically to enhance performance, add features, fix bugs, or maintain compatibility. Such updates are provided as part of your purchase where applicable, and additional terms may apply for major upgrades.
• Notice of Changes: We will inform you of any significant changes that may impact your purchase or ongoing services, including subscriptions or digital content, to ensure you remain fully informed.

By continuing to shop with HumaneX.store, you acknowledge that our offerings evolve to meet your needs and that these updates are crafted to enhance your overall experience with us.

B. Our Pricing

We aim to keep our pricing clear, transparent, and accurate for all our products and services.

Here’s what you need to know about our pricing:

a. Pricing Currency

All prices are listed in GBP (£). While the Store is accessible globally, the pricing currency remains GBP regardless of your location, and orders can only be placed within the UK.

b. Price Breakdown

The prices displayed on our Store include the legally applicable 20% VAT (Value Added Tax). Additional charges, such as service fees, shipping costs, or optional add-ons, are not included and will be clearly itemised during checkout. There are no hidden surprises!

c. Price Discrepancies or Errors

We do our best to keep our pricing accurate and consistent, but occasional discrepancies or errors may happen. You’ll have the choice to confirm your order at the corrected price, cancel it for a full refund, or explore alternative solutions. If we’re unable to reach you, we may cancel the order and issue a refund.

By completing a purchase on HumaneX.store, you agree to review all pricing details during checkout, including any applicable fees or adjustments.

C. Our Ordering Terms

When you place an order with HumaneX.store, you’re entering into an agreement with us to purchase the products or services listed.

Here’s what you need to know:

a. Placing an Order

You can place an order through our Store by selecting products or services, adding them to your cart, and completing the checkout process.

• Order Confirmation: After checkout, you’ll receive an order confirmation email summarising your purchase. This email confirms we’ve received your order but does not yet guarantee acceptance.
• Issues at Checkout: If there’s an issue during checkout, such as payment failure or technical errors, you may need to resubmit your order or choose an alternative payment method. If you don’t receive a confirmation email, please contact us promptly to verify your order status.

b. Order Acceptance

Your order is considered accepted once we send you a dispatch confirmation email.

• Order Review: Until your order is dispatched, we reserve the right to cancel it for reasons such as stock unavailability, payment issues, or pricing errors.
• Cancellation Notification: If your order is cancelled, we’ll notify you as soon as possible and issue a full refund if payment has already been made.

c. Payment and Confirmation

Full payment is required at the time of checkout unless we’ve mentioned otherwise. We’ll process your order only after the payment has been successfully received.

• Accepted Payment Methods: We accept major credit/debit cards, digital wallets, and other payment methods listed during checkout.
• Payment Issues: If your payment is declined or flagged for review, your order may not be processed. Please double-check your payment details and try again. If the issue persists, we recommend contacting your bank for assistance and attempting the payment again once resolved. If you need further help, feel free to reach out to us!
• Confirmation of Payment: Once your payment is successfully processed, you’ll receive an order confirmation email. If you don’t receive this email, please check your spam folder or contact us for assistance.

d. Order Changes or Cancellations

We understand that sometimes plans change, preferences shift, mistakes happen during the ordering process, or unforeseen circumstances arise, and you may need to modify or cancel your order.

• Before Despatch: If you need to modify or cancel your order, contact us as soon as possible. Changes or cancellations can usually be accommodated if your order has not yet been dispatched.
• After Dispatch: Once an order has been dispatched, changes or cancellations may not be possible. In such cases, our Returns and Refunds Policy will apply.

By placing an order, you confirm that you are legally allowed to purchase the items in your order and that they will be used only for lawful purposes.

D. Our Shipping and Deliveries

We make every effort to deliver your order timely and safely.

Here’s how we handle shipping and deliveries:

a. Delivery Options

We offer a variety of delivery options to make sure your order arrives when you need it.

• Standard Delivery: Orders are typically delivered within 2 to 5 working days from the dispatch date, depending on your location.
• Express Delivery: Choose this faster service to get your orders delivered within 1 to 2 working days from the dispatch date.

Keep in mind that delivery times are approximate and may be affected by unforeseen circumstances, such as courier delays or adverse weather conditions.

b. Delivery Costs

Delivery charges depend on the shipping method selected, the size and weight of the item(s), and your delivery location.

• Transparent Pricing: All delivery costs are displayed clearly at checkout before you complete your order.
• Free Delivery: We may offer free delivery on certain orders, such as those over a specific value or during promotional periods. Eligibility will be clearly stated on the Store.

c. Delivery Areas

We currently ship to addresses within the United Kingdom.

• Restrictions: We do not ship to P.O. boxes, freight forwarding addresses, or outside the UK.
• Remote Areas: Deliveries to remote or rural areas may take longer and incur additional charges, which will be communicated during checkout.

d. Delivery Confirmation and Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your delivery’s progress.

• Tracking Updates: You can use the tracking number provided to check the status of your delivery.
• Contact for Delays: If your delivery is delayed beyond the estimated timeframe, please contact us, and we will investigate and update you promptly.

e. Receiving Your Order

Upon delivery, please inspect your order to ensure it matches what you purchased.

• Proof of Delivery: For some orders, we might ask for your signature when your delivery arrives to confirm it’s been successfully received.
• Damaged Items: If the item appears damaged upon delivery, please notify the courier right away and get in touch with us within 30 days. We’ll work with you to resolve the issue as quickly as possible.
• Missed Deliveries: If you miss a delivery, the courier will usually attempt redelivery or leave instructions on how to collect your order from a local depot or pickup location.

f. Non-Delivery or Lost Orders

In the rare event that your order is lost or not delivered, it will be investigated to determine the cause and provide a resolution.

• Contact Us: Notify us promptly, and we’ll work with the courier to locate your package or arrange a replacement or refund, depending on the outcome.
• Timeframe: Claims for non-delivery must be made within 30 days from the estimated delivery date.

g. Your Delivery Rights

You have the right to a smooth and reliable delivery experience, and our shipping and delivery policies are designed to keep you informed, protected, and supported every step of the way.

• Delivery Timelines: If your order is not delivered within the agreed timeframe, you have the right to request a full refund for the undelivered items.

We aim to make every delivery a positive experience. If there’s an issue with your order, our support team is here to help.

E. Our Returns and Refunds

We want your experience with HumaneX.store to be as seamless as possible, even when something doesn’t go as planned.

Here’s everything you need to know about returning items and requesting refunds:

a. Eligibility for Returns

You can return products purchased from HumaneX.store under the following conditions:

• Change of Mind: You have 14 days from the date of delivery to return an item if you change your mind. To qualify for a return, the product must be unused, in its original condition, and include all original packaging and accessories.
• Incorrect, Faulty or Damaged Items: When the product you receive is faulty, damaged, or not as described, you are entitled to a full refund provided you reject the item within 30 days of receipt. After 30 days, you may request a repair or replacement. If the repair or replacement is unsuccessful, you can then claim a refund.
• Exclusions: Certain items, such as software, digital downloads, and personalised products, may not be eligible for returns unless they are faulty. Exclusions will be clearly stated at the time of purchase.

b. Return Process

If you wish to return an item, follow these steps:

• Contact Us: Notify us within 14 days of receiving the item by emailing us at [email protected]. To help us process your request quickly, please include your order number, a detailed description of the issue, and clear photos if applicable.
• Return Approval and Instructions: After we review and approve your return request, we’ll send you detailed instructions on how to return the product. If applicable, this will include a prepaid return label to make the process as smooth as possible.
• Return Deadline: You must return the item within 14 days of receiving the return instructions.
• Inspection of Returned Items: Once we receive your returned item, we will inspect it to confirm that it is in its original condition, unused, and includes all original packaging and accessories. If it does not meet these criteria, we may be unable to process your refund or exchange, and the item may be sent back to you. We will inform you of the inspection outcome.

c. Returning Items

When returning items, please pack them securely to prevent damage during transit. If the item is not returned in its original condition, deductions may be made from your refund to cover the loss in value.

d. Cost of Returns

Understand who covers the cost of returning items.

• Change of Mind: If you return a product because you’ve changed your mind, you will be responsible for the return shipping costs.
• Incorrect, Faulty or Damaged Items: If the return is due to an error on our part, such as an incorrect, faulty or damaged Items, we’ll cover the cost of return shipping.

e. Refund Process

We aim to process refunds as quickly as possible.

• Refund Timelines: Refunds are typically processed within 7–14 business days after we receive and complete the inspection of the returned item
• Payment Method: Refunds will be issued to the original payment method you used at checkout.
• Partial Refunds: If the returned item is incomplete, missing accessories, or shows signs of use, a partial refund may be issued to account for the reduced value of the product.

f. Digital Content Refunds

For digital products, refund eligibility is subject to additional conditions:

• Accessed or Downloaded Content: Once digital content has been accessed or downloaded, your right to cancel may no longer apply.
• Faulty Content: If digital content is faulty or not as described, you are entitled to a replacement or a refund, depending on the circumstances.

g. Exchanging Items

If you wish to exchange an item for a different size, colour, or model, contact us for approval. Exchanges are subject to stock availability, and any price difference must be paid if the replacement item is of higher value. Additional shipping costs may also apply.

h. Refund Disputes

If we fail to process your refund within a reasonable timeframe or you believe your refund has been unfairly denied, you may raise a complaint with us or contact the Consumer Ombudsman for further assistance.

F. Our After-Sale Support

Our commitment doesn’t end with your purchase. We also make sure you have the support you need to enjoy your products and services without hassle.

a. Product Assistance

We’re here to help you set up, use, or troubleshoot the products you’ve purchased.

• User Guides and Resources: Access detailed user manuals, installation guides, and troubleshooting tips directly through our Store or support portal.
• Technical Support: For issues requiring more hands-on assistance, contact our support team via email, phone, or chat for step-by-step guidance.

b. Warranty Facilitation

If your product comes with a manufacturer’s warranty, we’ll assist you in understanding and using it.

• Manufacturer Warranties: Many products we sell come with warranties provided by the manufacturer. If you need assistance with a warranty claim, we’ll guide you through the process.
• Our Role: While we don’t directly provide repairs or warranties, we’ll help connect you with the manufacturer or authorised service centres to resolve issues efficiently.

c. Replacement Services

In cases where a product is faulty or damaged:

• Faulty Items: If your product is faulty or develops an issue within the statutory timeframes, we’ll facilitate a replacement, repair, or refund, depending on the circumstances and your preference.
• Damaged in Transit: If your item arrives damaged, please notify us within 14 days of receipt. We will arrange a replacement or refund, depending on your preference and product availability.

d. Digital Content Support

For digital products or services, we provide ongoing assistance to ensure seamless usage.

• Access Issues: If you’re unable to download or access your digital content, reach out to us, and we’ll provide immediate assistance to resolve the issue.
• Updates and Compatibility: If you encounter issues installing updates or experience compatibility problems with your devices, our team is here to assist and guide you through the resolution process.

e. Repair Guidance

If your product requires repair beyond the initial warranty or statutory protection:

• Repair Options: We’ll provide guidance on repair options, including connecting you with manufacturer-approved service providers or sharing repair resources where available.
• Repair Costs: Repair costs outside warranty coverage will be communicated transparently, and we’ll help you navigate the process.

f. Accessibility and Inclusivity

We make sure our after-sale support is accessible to everyone, including customers with disabilities or additional needs. If you require specific accommodations, please let us know, and we’ll tailor our assistance to meet your requirements.

g. Ongoing Feedback

Your feedback helps us grow and improve. Whether it’s appreciation or suggestions, we use your input to refine our processes and create a better experience for everyone.

HumaneX.store aims to provide more than just products—we aim to offer peace of mind.

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6. The Mutual Respect

A. Understanding Our Relationship

We deeply value our relationship with you, and it’s important to clearly define the nature of our interaction to uphold mutual respect.

Here’s how we see our relationship:

a. Independent Entities

You and HumaneX.store are independent entities. These Terms do not establish any form of partnership, joint venture, employment, or agency relationship between us. This means you are not an agent, representative, or affiliate of HumaneX.store or its parent company, Humane Mind Limited, and you do not have the authority to act on our behalf or bind us in any way.

b. Mutual Respect

Although we operate as separate entities, the relationship between us is built on mutual respect. Your engagement, contributions, and feedback inspire us to learn, improve, and grow. In return, we strive to serve you with empathy, ethics, and integrity.

By honouring and respecting these boundaries, we create a relationship built on trust, understanding, and mutual respect.

B. Defining Third-Party Roles

While our journey together is primarily between you and us, there are moments when trusted third-party partners help us enhance your experience and it’s essential to clarify how they fit into these Terms.

a. Exclusion of Third-Party Rights

These Terms are designed exclusively for the benefit of you and us. No third party has any rights or authority to enforce any part of this agreement. This allows us to keep our focus entirely on meeting our commitments to you and supporting your needs.

b. Third-Party Involvement

While we may work with third-party service providers or partners to enhance your experience, they do not gain any benefits from these Terms. Any agreements with them are separate and do not affect our obligations to you.

c. Legal Clarity

In accordance with the Contracts (Rights of Third Parties) Act 1999, a person who is not a party to this agreement has no right to enforce any term of it. This ensures that our obligations and commitments are exclusively between you and us, without granting enforcement rights to any third parties.

d. Privacy and Protection

Your privacy and protection are central to everything we do. We make sure our third-party partners uphold the same high standards as we do, safeguarding your rights and personal information in every interaction.

By keeping third-party rights separate, we focus on building and maintaining trust, ensuring that our commitments to you remain steadfast and unaffected by any third-party involvement.

C. Setting Clear Expectations

To uphold mutual respect between us, it’s important to be clear about our promises to you and the inherent limitations.

Here’s what you should know:

a. Our Commitment and Limitations

• Products and Services “As-Is” and “As-Available”: Our Products and Services, including all features and content, are provided on an “as-is” and “as-available” basis. While we aim to provide a seamless and reliable experience, we cannot guarantee perfection at all times. This does not affect your right to receive goods and services of satisfactory quality, fit for purpose, and as described.
• The Nature of Technology: Despite our efforts to ensure smooth operation, we can’t promise that our Store will always be error-free or uninterrupted. Technology can be unpredictable, and occasionally things might not work as expected. We’re committed to addressing any issues promptly and minimising disruptions wherever possible.
• Ever-Evolving Content: As we strive to continuously improve and update our offerings, the information on the Store may change without prior notice to better align with your needs and expectations.

b. Downloads and Security

• Security Recommendations: We recommend using reliable antivirus software and taking necessary precautions to protect your devices, as we cannot guarantee that files or data downloaded from the Store will be completely free of viruses, malware, or other harmful elements.

c. No Implied Promises

• Warranties We Can’t Provide: We’re upfront about not providing any warranties, whether express or implied, regarding the accuracy, non-infringement, merchantability, or fitness for a particular purpose of our Products or Services.
• Third-Party Interactions: We’re not responsible for the actions, omissions, or conduct of any third parties in connection with your access or use of the Store. Your interactions with third-party website, software, and services are solely at your discretion and risk.

d. Your Role in the Experience

• Ownership of Your Actions: You’re in control of your experience, and it’s important to exercise caution and good judgment while accessing or using the Store or interacting with any linked sites.

e. Why We Share This

• Building Trust and Transparency: By understanding these disclaimers, we aim to foster an environment rooted in honesty and clarity. We want you to know what to expect, and this transparency is part of our commitment to a genuine and trustworthy relationship with you.

D. Establishing Our Boundaries

In any meaningful relationship, understanding each other’s boundaries is key. While we’re dedicated to enhancing your digital experience, it’s equally important to recognise where our responsibilities begin and end.

Here’s how we manage risks together:

a. Understanding Our Liability Boundaries

• Scope of Responsibility: While we put our best efforts into delivering an exceptional service experience, certain factors are beyond our control. These may include unexpected technical glitches, service interruptions, or unforeseen events, for which we cannot be held liable.
• Indirect Damages: We’re not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or other intangible losses that may result from accessing or using the Store.
• Limitations of Remedies: If you’re dissatisfied with any aspect of the Store, your primary course of action is to discontinue accessing or using it. We emphasise this as a crucial part of our mutual understanding, ensuring transparency and trust in our relationship.

b. The Importance of These Boundaries

• Building Trust Through Honesty: By openly acknowledging our limitations, we foster a relationship built on trust and clarity, helping to avoid unexpected surprises and misunderstandings between us.

E. Standing By Each Other

In every strong relationship, mutual support is key.

Here’s how we’ll stand by each other:

a. Indemnification

By accessing or using our Store, you agree to defend, indemnify, and hold harmless HumaneX.store, its parent company Humane Mind Limited, and our team—including officers, directors, shareholders, employees, agents, consultants, contractors, and affiliates—from any claims, demands, or expenses brought against us by a third party.

b. Indemnification Situations

These are the circumstances under which you agree to step in and take responsibility for resolving claims or disputes.

• Actions Under Your Account: If any issue arises due to your use of the Store or actions performed under your account.
• Violating these Terms or Applicable Laws: If you breach any part of these Terms or violate applicable laws.
• Infringing Rights: If you infringe on someone else’s rights, including but not limited to intellectual property or privacy rights.
• Third-Party Disputes: If a disagreement or issue occurs with another party related to your use of the Store.

c. Indemnification Responsibilities

Your obligations if your actions result in claims or legal issues involving third parties.

• Claim Responsibility: You agree to take responsibility for managing any legal matters, including cooperating with us, providing necessary information, and actively assisting in their resolution.
• Covering Costs: You agree to cover any liabilities, damages, losses, expenses, settlements, or judgments incurred, including reasonable legal fees and costs, as well as any expenses related to enforcing our indemnification rights or pursuing compensation from insurance providers.

d. Collaborative Defence

If necessary, we may choose to take control of the situation and lead the defence. In such cases, we’ll coordinate closely with you to achieve a fair and timely resolution. You can trust that we’re here to support you throughout the process and work together to maintain a strong and thriving community.

F. Staying Clear and Fair

We do our best to uphold these Terms, but it’s important to clarify how waivers of rights or breaches may apply:

a. No Automatic Waiver

If we choose not to enforce any part of these Terms or delay in taking action regarding a breach, this does not mean we’re waiving our rights.

• Preservation of Rights: Any failure or delay in exercising a right or enforcing a provision will not affect our ability to enforce that right or provision later.
• Single Waiver Instances: A one-time waiver of any breach or failure to comply does not constitute a general waiver of future breaches or non-compliance.

b. Formal Waivers

For a waiver to be valid, it must be provided in writing by an authorised representative of HumaneX.store or its parent company, Humane Mind Limited.

• Oral Agreements: Verbal agreements or statements cannot be considered waivers unless they’re confirmed in writing.
• Specificity: A waiver applies only to the specific circumstances and terms outlined in the written agreement and does not extend to other obligations or breaches.

c. Customer Rights

We cannot and do not waive your rights under applicable laws, ensuring you are always protected as a customer.

By agreeing to these Terms, you acknowledge that waivers are specific, limited, and not a blanket exemption from the obligations or rights outlined in this agreement. This helps maintain a fair and transparent relationship between you and HumaneX.store.

G. Being on the Same Page

These Terms represents the complete and final agreement between you and HumaneX.store regarding your access or use of our Store and the purchase of our Products and Services. It replaces and overrides any previous understandings, communications, or agreements—whether written or verbal—that may conflict with the terms outlined here.

a. Scope of the Agreement

• Coverage: This agreement includes all the terms and conditions related to your use of the Store, including those under the sections “Terms of Use” and “Terms of Sale.”
• Supplementary Documents: Additional policies or terms referenced here—such as our Privacy Policy or Returns and Refunds Policy—are part of this agreement and must be read in conjunction with it.

b. No Reliance on External Representations

By using our Store, you acknowledge that:

• You’ve not relied on any representation, promise, or statement made outside of this agreement when engaging with HumaneX.store.
• Any advice, recommendations, or information provided by our support team is supplementary and does not override the terms stated in this document.

c. Changes to the Agreement

• Right to Update: We reserve the right to update or amend these Terms to reflect changes in our business, products, services, or applicable laws.
• Notification of Changes: Significant updates will be communicated to you through appropriate channels, such as email or notices on our Store. Your continued use of the Store after changes are made signifies your acceptance of the updated terms.

d. Separate Enforceability

If any term or provision of this agreement is found to be unlawful, invalid, or unenforceable, the remaining terms will continue to apply in full force, preserving the integrity of the agreement.

If you have any questions about this agreement, our team is always here to help.

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7. The Information Disclosures

We value transparency and handle your information with care.

However, there are certain circumstances where we may need to share your information:

A. Legal Obligations

We may disclose information if required by law or regulatory authorities.

a. Compliance with Laws

This includes disclosures to comply with the Data Protection Act 2018, UK GDPR, or other applicable laws and regulations.

b. Government and Legal Requests

We may share information with law enforcement agencies, courts, or other government authorities in response to valid legal requests, such as subpoenas or court orders.

B. Business Operations

Disclosures may also be necessary to manage or improve our offerings.

a. Third-Party Service Providers

Certain information may be shared with trusted partners, such as payment processors, delivery services, or technical support providers, to facilitate transactions and ensure smooth operations.

b. Fraud Prevention

We may disclose information to detect, prevent, or address fraudulent or illegal activities that could compromise the security or integrity of our Store.

C. Mergers or Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

a. Customer Notification

If such a transfer occurs, we will notify you and ensure that the new entity upholds similar standards of data protection and privacy.

D. Customer Consent

In some cases, we may disclose information with your explicit consent.

a. Voluntary Sharing

For example, if you opt into marketing communications or request assistance involving third-party services, we may share your information as directed by you.

b. Customisation and Recommendations

Information may also be used to personalise your shopping experience, in line with our Privacy Policy.

E. Anonymised or Aggregated Data

We may share anonymised or aggregated data with partners or for business insights.

a. No Personal Identification

This type of information does not identify you personally and is used for purposes such as improving our services or understanding customer trends.

b. Your Rights

You maintain rights over how your information is shared.

• Right to Access: You can request details of any information we disclose and to whom, in compliance with the UK GDPR.
• Dispute a Disclosure: If you believe your information has been disclosed improperly, contact us to investigate the matter and address your concerns.

We take every step to ensure that disclosures are handled responsibly, securely, and in compliance with UK data protection laws. For more information, please review our Privacy Policy or contact our support team.

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8. The Grounds for Termination

While we hope your experience with HumaneX.store is always positive, certain circumstances may require the termination of your account or access to our Store.

Here’s what you need to know:

A. Termination by Us

We reserve the right to terminate or suspend your account or restrict access to the Store under the following circumstances:

a. Breach of the Terms

If you violate these Terms or engage in activities that are fraudulent, unlawful, or harmful to others or the Store.

b. Security or Integrity Risks

If your actions compromise the security, functionality, or integrity of our Store.

c. Account Inactivity

Prolonged inactivity on your account may also result in termination, subject to prior notice.

We will notify you if your account or access is terminated, and where appropriate, provide the reasons for termination.

B. Termination by You

You have the right to close your account at any time.

a. How to Request Termination

To terminate your account, contact us directly. Once we receive your request, we will process it promptly and confirm the closure.

b. Post-Termination Obligations

Even after termination, certain obligations, such as outstanding payments or unresolved disputes, may remain enforceable.

C. Effect of Termination

Termination of your account will result in:

a. Loss of Access

You will lose access to your account and any associated content, features, or services.

b. Data Retention

Certain information, such as transaction records or communication logs, may be retained in compliance with applicable laws, such as the UK GDPR and Data Protection Act 2018.

c. Unfulfilled Orders

If there are pending orders, they will be cancelled, and any applicable refunds will be processed as per our Returns and Refunds Policy.

D. Appeal Process

If you believe your account was terminated in error:

a. Contact Us

Notify us immediately with details of your account and the circumstances.

b. Review and Resolution

We will review your case and, if appropriate, reinstate your account or provide an explanation of our decision.

We’re committed to ensuring transparency and fairness in all account closures or terminations. If you have any concerns, please reach out to our support team for assistance.

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9. The Boundaries of Use

We operate within the boundaries of applicable laws and regulations. Certain products, services, or features may not be available in specific locations due to legal restrictions.

Here’s what you need to know:

A. Geographic Restrictions

Our products and services are intended for customers in the United Kingdom.

a. Availability by Location

Some products, services, or features may be restricted or unavailable in certain regions due to local laws or regulations.

b. Orders Outside the UK

While our Store is accessible globally, we only accept orders and deliver products within the UK. Attempting to purchase or use restricted items outside the UK may violate applicable laws.

B. Legal Compliance

You are responsible for ensuring that your use of our Store complies with all applicable laws in your location.

a. Restricted Activities

HumaneX.store is not responsible for purchases, use, or engagement with our offerings that violate local laws or restrictions.

b. Customer Verification

We reserve the right to request additional documentation or verification to ensure compliance with local laws before fulfilling an order.

C. Product Limitations

Certain products, such as software or digital content, may have restrictions based on licensing agreements or legal requirements.

a. Digital Content Licensing

Access to digital products may be limited to specific territories as outlined in the product description.

b. Prohibited Items

Products deemed restricted under applicable laws will not be sold or delivered to locations where they are prohibited.

D. Consequences of Non-Compliance

If we determine that a purchase or use violates applicable laws:

a. Order Cancellation

We reserve the right to cancel orders that cannot be legally fulfilled, with a full refund provided.

b. Account Review

In cases of repeated or intentional violations, we may suspend or terminate your account to prevent further breaches.

E. Governing Law

This section is governed by the laws of England and Wales. By using our Store, you agree to these terms and acknowledge that certain features or products may be unavailable where prohibited by law.

HumaneX.store remains committed to offering a safe, legal, and seamless shopping experience. If you have questions about the availability or legality of any product or service, please contact us for clarification.

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10. The Events Beyond Control

We strive to deliver on our promises and provide uninterrupted services. However, certain extraordinary circumstances beyond our control may affect our ability to meet our obligations. These are referred to as “Force Majeure Events.”

A. Definition of Force Majeure Events

Force Majeure Events include, but are not limited to:

1. Natural Disasters: Events such as floods, earthquakes, hurricanes, or other acts of nature.
2. Public Emergencies: Pandemics, epidemics, or government-imposed restrictions, such as lockdowns or curfews.
3. Civil Disruptions: Strikes, riots, protests, or acts of terrorism.
4. Infrastructure Failures: Power outages, transportation disruptions, or internet and telecommunications failures.
5. Legal or Regulatory Changes: Sudden changes in laws or regulations that restrict or delay our operations.

B. Impact on Our Obligations

During a Force Majeure Event, we may be unable to fulfil certain obligations under these Terms.

This could include delays in:

1. Order Processing and Delivery: Shipments may be delayed due to transport or supply chain disruptions.
2. Customer Support Services: Assistance or communication may be affected by unforeseen circumstances.
3. Availability of Products and Services: Certain products may become temporarily unavailable due to manufacturing or distribution challenges.

C. Our Responsibilities During Force Majeure Events

1. Minimising Disruption: We will take reasonable steps to minimise the impact of Force Majeure Events on our operations and your experience.
2. Communication: In the event of significant disruptions, we will notify you promptly and keep you informed about the status of your orders and services.
3. Resumption of Operations: Once the Force Majeure Event is resolved, we will resume fulfilling our obligations as soon as reasonably possible.

D. Your Rights During Force Majeure Events

1. Order Cancellation: If a Force Majeure Event causes a significant delay, you may cancel your order and request a full refund for any undelivered items.
2. Refunds for Unfulfilled Services: In cases where services are disrupted, you are entitled to a refund for any undelivered services, as per applicable UK laws.

E. Limitations of Liability

While we strive to uphold our responsibilities, we are not liable for any failure or delay caused by Force Majeure Events.

1. Exclusions: This includes, but is not limited to, loss of income, business opportunities, or indirect damages arising from delays or disruptions.
2. Extent of Liability: Our liability remains limited to the value of the affected transaction, as permitted under UK law.

We remain committed to serving you even during unexpected challenges and will always strive to ensure fairness and transparency in such circumstances. If you have questions or concerns, please contact us, and we’ll do our best to assist you.

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11. The Way to Reach Us

A. Company Information

Humane Mind Limited
Registered in England and Wales
Company Number: 11753881
UK VAT Number: GB353963473

B. Contact Information

Whether you have questions, feedback, or need assistance, don’t hesitate to reach out to us through any of the following channels:

a. Email

For general inquiries, support, or feedback, send us an email, and we’ll get back to you as quickly as possible.

[email protected]

b. Phone

Prefer to talk? Give us a call during our business hours, and our team will be happy to assist you.

020 3151 1051

c. Postal Address

HumaneX.store
Humane Mind Limited
37 Jubilee Road, Perivale
UB6 7HY, United Kingdom

If you have concerns about accessibility, refunds, or any specific issue, please include all relevant details in your message to help us assist you better.

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12. The Road Ahead

As we move forward, we want to reassure you that our commitment to you remains as strong as ever.

A. Engaging with You

Our relationship doesn’t end with these Terms—it’s just the beginning of our ongoing dialogue. We want to know your thoughts, understand your experiences, and learn from your feedback to shape a store that feels like it was made just for you.

B. Bonding with You

We remain true to our word. We honour your rights, respect your choices, and make sure you always feel valued, safe, and supported. We nurture a bond with you through every promise kept and every experience shared.

C. Evolving With You

As your needs grow and the world changes, we evolve with you. We adapt, innovate, and improve—always keeping you at the centre of what we do, making each step forward more intuitive, seamless, and meaningful for you.

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Thank you for being with us. Every step we take forward is because of you—and always for you.